Financial Aid Specialist II

Compensation:

$15.92

Compensation Type:

Hourly

Employment Type:

Grade:

NE02

Department:

Financial Aid

Position Summary

Full-time positions at Clovis Community College are not remote positions and require a physical presence on campus to fulfill duties and college-related responsibilities.

Under the direct supervision of the Financial Aid Director, the Financial Aid Specialist II performs general financial aid office activities and specialized outreach duties related to increasing and promoting awareness and participation of financial aid program amongst potentially eligible students. This position works with supervisor to develop and provide financial aid information to students, parents, staff and the general public; maintains records and assists in determining financial aid eligibility according to federal and state regulations and requirements.

Duties & Responsibilities

• Answer student questions regarding financial aid via phone, email, test and chat in a timely fashion.

• Provide counsel and assistance to students experiencing unusual circumstances including application or processing difficulties, changes in financial circumstances, inadequate resources, alternative funding options, consequences when changing or dropping classes, dependency appeals, and satisfactory progress appeals.

• Assist students with the financial aid application.

• Explain eligibility and other factors necessary for successfully completing financial aid process.

• Evaluate and verify financial aid applications and supporting documents for accuracy, clarity, and completeness according to detailed and complex federal and state rules and regulations.

• Assist in interpreting, applying and complying with federal, state and institutional regulations governing student financial aid; maintain current working knowledge of guidelines/regulations related to financial aid

• Provide eligibility information on financial aid programs to students

• Manage scholarship activities, eligibility, awarding and disbursements for scholarships

• Assist in packaging financial aid funds and communicate to students and parents as needed

• Help in processing SAR-C flags, Professional Judgement, and corrections to students’ FAFSAs

• Present financial aid orientation sessions and talks at the main campus and extension centers as well as high schools and college fairs.

• Provide support and training during SIS Workday project, architect and configure, complete configuration workbooks, test creation and participate in testing.

ESSENTIAL SKILLS:

• Critical thinking and interpersonal skills, ability to manage multiple tasks required.

• Dynamic presence, creativity, and the ability to connect the target audience are essential.

• Must possess the ability to communicate with students individually and to present information in a group setting.

• Must understand the complexities in relation to non-traditional students.

• Demonstrate and possess a strong understanding of cultural competency, and how to communicate effectively to different audiences.

• Ability to deal effectively with a variety of individuals and to communicate effectively both orally and in writing.

• Demonstrate sensitivity to the needs of students from a variety of backgrounds and cultures.

• Ability to deal tactfully and courteously with students and staff.

• Must be able to work independently and as part of a team.

• Proficiency in computer applications is desired.

PHYSICAL REQUIREMENTS:

Requires frequent and continuous sitting/moving about, continuous use of fine motor skills, and pushing and pulling of up to 20 lbs.

SCHEDULE DETAILS:

Must be available to work 40 hrs. per week with normal work hours from 8:00 am to 5:00 pm. Occasional evening and weekend hours will be required. Travel in New Mexico and Texas will be required.

ADDITIONAL DUTIES AND RESPONSIBILITIES include but are not limited to:

Perform other duties as assigned.

Minimum Qualifications:

• Associate’s degree with course work in business, social science, or related area, or an equivalent combination of education and directly related experience on a year-for-year basis.

EEO STATEMENT:

As an EEO employer, Clovis Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Clovis Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.