Financial Assistance Coordinator (Housing & Client Support)

Position Overview

This role is a hybrid between social services and finance.

The Financial Assistance Coordinator is responsible for processing client financial assistance requests, including rent, utilities, deposits, and emergency housing needs, while ensuring compliance with program guidelines and funding requirements.

This is not a traditional accounting role — it is a fast-paced, client-centered position that requires strong communication, organization, and decision-making skills.

Key Responsibilities

• Review and process financial assistance requests (rent, utilities, deposits, motel stays, etc.)
• Communicate directly with landlords, vendors, and service providers to coordinate payments
• Collect and verify required documentation (leases, ledgers, W-9s, invoices, etc.)
• Work closely with case managers to ensure requests meet program and funding requirements
• Assess urgency of requests and escalate time-sensitive situations (e.g., eviction risk)
• Ensure all payments follow internal policies, Medi-Cal/Medicaid guidelines, and contract requirements
• Enter and track payments through internal systems and financial platforms
• Maintain accurate records and documentation for audit and compliance purposes
• Respond to phone calls and emails related to financial assistance and payment inquiries
• Coordinate across Washington and California programs as needed

What This Job Is NOT

• This is not a traditional bookkeeping or accounting role
• This role is not focused on budgeting or financial reporting
• This is a front-facing, operational role that supports real-time client needs

Required Qualifications

• Experience in social services, housing programs, case management, or similar field
• Strong organizational and documentation skills
• Comfortable handling sensitive and urgent situations
• Ability to communicate professionally with landlords, vendors, and internal teams
• Detail-oriented with the ability to follow financial and compliance guidelines
• Ability to manage multiple requests and deadlines in a fast-paced environment
• Proficiency with basic computer systems (email, spreadsheets, document tracking)

Preferred Qualifications

• Experience with housing assistance programs, rental assistance, or homelessness prevention
• Familiarity with government-funded programs
• Experience processing payments, invoices, or financial requests
• Experience working in a multi-state or remote team environment

Key Skills for Success

• Strong communication and follow-through
• Ability to balance urgency with compliance
• Problem-solving and decision-making under pressure
• Attention to detail without losing speed
• Team collaboration across departments

Compensation

Pay Range: $24 – $30 per hour

• Based on experience (social services + finance exposure)

Why This Role Matters

In this role, you are directly supporting individuals and families at risk of losing housing. Your ability to process requests accurately and quickly can make a real difference in someone’s stability and well-being.

Pay: $25.42 - $30.61 per hour

Work Location: Remote