Financial Counsellor

Ensures all Sop’s are adhered to, and we provide “Care like no Other”

Every customer has a warm & caring experience aligned with the Service Experience Plan.

Ä Customer Journey:

- Builds rapport with customers & converts the prospectives into lifelong customers

- Understand the customers stated and unstated requirements; subtly link MH offerings with those expectations.

- Provides relevant information – Facility tour | procedure | medical management | financials - transparently to build the relationship.

- Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in financial negotiation.

- Based on the customer profile, up-sell and cross sell.

- If financial assistance required, coordinate with concerned authority.

- Deposit details & payment terms to be clarified to the patient.

- Follow up calls for: upcoming EDD; delivery package; bed booking.

- Organize customer engagement activity at regular intervals.

- Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations.

- Track CRM leads & maintains productivity data as per schedule

- To be constantly updated on competition activity - rates, products, discounts.

- Participate in all activities scheduled by Corporate – meetings, performance reviews, trainings, assessments.

- Offer suggestions periodically for improved productivity, based on customer expectations, market offering, and opportunities as yet not explored.

Ä Consultant Management:

- Keep Consultants informed regarding their confirmed referral appointments.

- Keep the doctors (treating and referral) informed about the ongoing status of the patient.

- Engage with visiting consultants, build rapport and assurance to ensure MH is the hospital of choice.

- Maintain a cordial and professional relationship with consultants.

Ä Responsible for Outstanding Service Experience Delivery:

- Ensures personal grooming as per standard; maintain discipline and decorum.

- Contributes to implementation of the Service Vision

- Ensures team delivers care like no other ~ coordinates with support service departments to ensure customers are comfortable and services are as per standard.

Job Type: Full-time

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person