Financial Counselor

Schedule: Monday – Friday 8AM-5PM;

Responsibilities and Duties:

• Responsible for setting up payment arrangements with patients. Handles payments from patients in person or via phone.
• Assists patients with HFAP and Medicaid and Victims of Crimes applications.
• Responsible for collection of deductibles, co-insurances and co-pays prior to elective procedures.
• Responsible for notifying self-insured patients prior to date of service the cost and set up payment arrangements.
• Responsible for calling patients on the collection list and other collection reports.
• Communicates with collections agencies, including appropriate reporting. Responsible for reporting payments to collection agency and setoff from receipt list that is worked daily.
• Responsible for working the private pay list for in house patients. Contact will be made by financial counselor.
• Responsible for money, providing change to patients, employees, and other departments.
• Safe keeping of auxiliary keys.
• Responsible for working the Notice of Intent from setoff.
• Notify patients if credit/debit card payment declines.
• Input/update insurance information along with other demographic information when received from patients.
• Maintains compliance with all applicable rules and regulations related to collections efforts.
• Must possess outstanding customer service skills.
• Must use proper telephone etiquette.
• Participates as a team member and is accountable for own work responsibilities.
• Is fully knowledgeable of all safety/emergency policy and procedures of the medical center.
• Responsible for completing refund slips.

Physical Demands:

Qualifications:

• Education: High School Diploma or equivalent.
• 2+ years of work experience in customer service or related fields.
• Proficient knowledge of medical terminology, billing practices, and coding.
• Proficient computer skills.
• Proficient with MS Office Suites.
• Excellent communication skills, both verbal and written.
• Proficient mathematical skills.
• Outstanding people skills.
• Strong organizational skills.

Working Conditions:

• Involves frequent personal and telephone contact with patients.
• Work may be stressful at times. Interaction with others is constant and interruptive.
• Contact involves dealing with sick people.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Contact Information
Krista Carrillo | Human Resources Manager
620-441-5902 | kristan@sckrmc.org