Financial Counselor-PRN

Make a Meaningful Impact Helping Patients Navigate Their Financial Journey

Rolling Hills Hospital is seeking a compassionate, detail‑oriented Financial Counselor (PRN) to support patients and families during their treatment experience. In this vital role, you will guide patients through financial assessments, insurance education, payment arrangements, and funding options—ensuring they feel informed, supported, and financially secure before discharge.

What You’ll Do

As a Financial Counselor, you will:

Financial Counseling & Patient Support

• Conduct comprehensive financial assessments to determine ability to pay.
• Communicate insurance benefits, claims processes, and self‑pay responsibilities clearly to patients and families.
• Determine accurate third‑party and self‑pay liabilities for inpatient and outpatient services.
• Secure upfront deposits and establish payment plans when needed.
• Assist indigent patients with TennCare applications and other funding opportunities.
• Prepare written out‑of‑pocket estimates and obtain administrative approvals as required.
• Ensure every patient is financially secured prior to discharge.

Account Follow‑Up & Documentation

• Perform timely follow‑up on self‑pay accounts—minimum every 30 days.
• Contact guarantors within required timeframes upon admission.
• Maintain accurate billing and demographic data; correct returned statements.
• Coordinate accounts eligible for collections with the Business Office Manager.
• Track charity applications, follow up every 7 days post‑discharge, and assist with documentation needs.

Collaboration & Communication

• Work closely with clinical, admissions, and billing teams to ensure smooth financial processes.
• Maintain professionalism, confidentiality, and a supportive presence for patients during a stressful time.

Education/Training:

• High school diploma or equivalent required.
• Bachelor's degree in Accounting or related field preferred

Licensure/Certification:

• Current Tennessee Driver's License

Experience:

• 2 years of hospital admissions or collections experience (psychiatric setting preferred).
• Strong communication skills—written, verbal, and interpersonal.
• Ability to perform accurate financial calculations and explain them clearly.
• Proficiency with computers and billing/insurance systems.
• Ability to prioritize, stay organized, and work well in a fast‑paced environment.
• Professionalism, patience, and strong customer service skills.
• Collections and billing experience required, medical billing preferred.

Why You’ll Love Working Here

At Rolling Hills Hospital, we are:

• Patient‑centered: Dedicated to delivering quality care with compassion.
• Team‑oriented: Supporting one another to create a positive work environment.
• Mission‑driven: Committed to ethical standards and exceptional service.
• Supportive: Encouraging growth, collaboration, and meaningful work.

You’ll be part of a team that values respect, empathy, and dedication—helping patients during some of their most vulnerable moments.

Join Us

If you are passionate about guiding patients through the financial aspects of their care with clarity and compassion, we would love to hear from you.

About Rolling Hills Hospital

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.comor 1-800-852-3449.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• collections and billing: 1 year (Preferred)

Work Location: In person