FINANCIAL EMPOWERMENT MANAGER

JOB DESCRIPTION

FINANCIAL EMPOWERMENT MANAGER
CITY MANAGER’S OFFICE

Human Resources

Newport News, Virginia Department

GENERAL STATEMENT OF RESPONSIBILITIES

Under limited supervision, the Financial Empowerment Manager is responsible for leading and
coordinating a citywide strategy to improve residents’ financial stability and economic mobility. The
position plays a key role in advancing the City’s economic mobility and community resilience efforts.
This role involves working across City departments and with external partners to expand access to
financial services, integrate financial empowerment into existing programs, and build sustainable
systems that support long-term financial well-being. Reports to a Deputy City Manager.

ESSENTIAL JOB FUNCTIONS

Develops and implements a citywide financial empowerment strategy that aligns with City priorities
and national best practices. Conducts landscape analyses of local programs and services to identify
gaps, overlaps, and opportunities for improvement.

Coordinates financial empowerment efforts across City departments, ensuring strategies are
integrated into housing, workforce development, human services, and community safety initiatives.
Oversees and coordinates financial empowerment programs delivered through external partners,
ensuring alignment with City goals, standards, and desired outcomes.

Builds and maintains strong partnerships with community-based organizations, nonprofit service
providers, financial institutions, and educational partners. Serves as the City’s primary liaison to the
Cities for Financial Empowerment Fund, participating in national learning networks and technical
assistance opportunities.

Establishes performance measures, tracks outcomes, and uses data to guide program improvements
and inform policy recommendations. Prepares reports, briefings, and presentations for City
leadership, funders, and stakeholders, while also supporting funding strategies such as grants and
partnerships. Stays informed on best practices and emerging trends in financial empowerment and
economic mobility.

Performs related duties as assigned.

PERFORMANCE STANDARD

Employees at all levels are expected to effectively work together to meet the needs of the community
and the organization through work behaviors demonstrating the City’s Values. Employees are also
expected to lead by example and demonstrate the highest level of ethics.

REQUIRED KNOWLEDGE

• Financial Empowerment Strategies - Understanding of banking access, financial coaching, credit

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• Economic Mobility - Knowledge of barriers facing unbanked and underbanked populations.
• Public Sector Programs & Funding - Familiarity with local, state, and federal funding streams and

path to achieve defined goals and objectives, as well as implementing plans to accomplish desired
outcomes.

REQUIRED SKILLS

• Interpersonal Relationships – - Develops and maintains cooperative and professional relationships

• Judgment/Decision Making — Evaluates the best method of research and then exercises

• Partnership Development - Engages individuals and organizations across diverse sectors, cultures,

• Computer Skills – Utilizes a personal computer to effectively complete a variety of administrative

REQUIRED ABILITIES

• Project Management - Ability to manage multiple initiatives, timelines, and stakeholders

• Communication – Excellent ability to communicate complex ideas effectively so others will

• Time Management – Ability to plan and organize daily work routine. Ability to establish priorities

• Leadership & Coordination - Ability to lead cross-departmental initiatives and align stakeholders

• Initiative/Adaptability - Ability to adjust strategies in response to changing conditions and

• Accounting and Budgeting - Ability to perform arithmetic, algebraic, and statistical applications.

EDUCATION AND EXPERIENCE

Requires a Bachelor’s Degree in Public Administration, Public Policy, Economics, Social Work,
Nonprofit Management, or a related field, and 5-7 years of progressively responsible experience in
public sector, nonprofit, or community-based work related to financial stability, economic mobility, or
program coordination, or an equivalent combination of education and experience. Master’s Degree
preferred.

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ADDITIONAL REQUIREMENTS

Requires a comprehensive background investigation to include a state and local criminal history check,
and a valid driver’s license with an acceptable driving record.

PHYSICAL REQUIREMENTS

• Requires the ability to exert light physical effort in sedentary to light work.
• Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10

SENSORY REQUIREMENTS

• Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.
• Some tasks require the ability to communicate orally.

ENVIRONMENTAL EXPOSURES

Essential functions are regularly performed without exposure to adverse environmental conditions.

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