Fire alarm Service Administrator

What You'll Do

As a Fire Alarm Service Administrator, you will support the day-to-day operations of the Fire Alarm Service Department and assist the Service Manager with administrative coordination. Responsibilities include:

• Dispatching and coordinating service calls for the fire alarm service team
• Answering incoming calls and assisting customers with service requests
• Ensuring technicians' timesheets are submitted daily
• Reviewing and confirming that service tickets and notes are properly documented
• Verifying that job and service information is entered accurately in the system
• Assisting the Service Manager with administrative tasks and department coordination
• Helping maintain smooth communication between technicians, management, and customers

Pay Scale: $20 – $25 per hour, depending on experience

Work Schedule: 8 am – 5 pm, Monday through Friday

Benefits We Offer:

• 100% company-paid medical insurance for you and your family (low-deductible PPO)
• 401k with 4% company match
• 7 paid holidays
• 2 weeks paid vacation from day one

Required Qualifications:

• High school diploma or equivalent
• At least 1 year of office or administrative experience
• Strong customer service and communication skills
• Dispatching experience in the service industry (HVAC, plumbing, electrical, fire protection, etc.) is preferred
• Strong organizational, multitasking, and time management skills
• Proficiency with computers and standard office software
• Typing speed of at least 40 WPM
• Experience with Service Titan is a plus
• High level of attention to detail and follow-through
• Professional and positive attitude

At Quantum Building Solutions, we value reliability, organization, and teamwork. If you're looking for a role where you can support a fast-growing technical team and play a key part in daily operations, we'd love to hear from you!

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Referral program

Work Location: In person