Firearms Call Center Customer Service Representative

Summary

GlockStore is seeking an enthusiastic Firearms Call Center Customer Service Representative to join our team!

WORK LOCATION: On-Site (Remote work not available)

Responsibilities:

• Handle large amounts of incoming and outbound calls.
• Answer, resolve, respond and complete customer issues through online chats.
• Answer and resolve customer inquiries through customer service email platform.
• Handle customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Process Returns, Exchanges (RMA's), Refunds.
• Identify and assess customers’ needs to achieve satisfaction.
• Approve and bill orders that were generated through the website.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services
• Contributes to team effort by accomplishing metric goals set by CSR Manager.
• Maintains and keeps up with Product knowledge / Market knowledge.
• Provides accurate, valid and complete information by using Netsuite, glockstore.com, and other online research techniques.
• Works overtime and weekends when required.
• Other duties as assigned

§ Must have minimum 2 yrs firearms and handgun experience / knowledge

§ 1 or more years of customer service experience

§ High School diploma or equivalent preferred

§ Proficient in Microsoft office (Word, Excel, Outlook)

§ Great verbal and written communication skills.

§ Ability to work well under pressure and adapt accordingly

§ Self-motivated, proactive and responsive

Must have a positive attitude. Customer service is no place for negativity.

PHYSICAL DEMANDS

Must be able to sit for long periods of time.

PAY: $18.00 hr (plus commission)

Weekend work required (Saturday and Sunday)

BENEFITS INCLUDE:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Additional insurance coverages offered such as short term disability, long term disability
• Paid time off
• Employee discount

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• firearms: 2 years (Required)

Ability to Commute:

• Nashville, TN 37210 (Required)

Work Location: In person