Fittings & Alterations Program Manager

POSITION DESCRIPTION

This position is located on-site at Marine Corps Recruit Depot (MCRD) Parris Island, SC, directly supporting Service Contract Act (SCA) staff. The Program Manager (PM) will oversee daily operations of the Uniform Alterations Shop at MCRD Parris Island. This facility supports the timely and precise fitting and alteration of uniforms for Marine Corps personnel, particularly new recruits. The PM is responsible for supervising a workforce of over 30 employees—including tailors, fitters, and seamstresses—while ensuring compliance with contract deliverables, maintaining quality standards, and driving operational efficiency through process improvement and data-driven oversight. This is a supervisory role that focuses on operations, reporting, inventory coordination, and process execution—not hands-on tailoring or production work unless required to support production cycles. Preference given to candidates experienced in tailoring, sewing, and machine maintenance and repair.

PERSONNEL SUPERVISION

• Manage a team of 30+ personnel, including scheduling, performance oversight, and coordination of workload to meet production demands.
• Ensure proper onboarding, training, and professional conduct of staff in alignment with company and Marine Corps standards.
• Foster a positive work environment and facilitate conflict resolution and staff development.

OPERATIONS MANAGEMENT

• Ensure all alterations are completed accurately, efficiently, and on schedule in support of recruit graduation timelines.
• Develop and enforce standard operating procedures (SOPs) that promote safety, quality, and productivity.
• Oversee inventory control, accountability, and procurement of all shop materials, supplies, and equipment.
• Maintain sewing equipment, order and replace needles, machines, and report malfunctions as needed.

PROCESS & PERFORMANCE IMPROVEMENT

• Create and implement metrics capture procedures to monitor shop performance, including production output, turnaround times, error rates, and resource utilization.
• Identify areas of inefficiency and develop actionable strategies to streamline workflows and reduce rework or delays.
• Lead continuous improvement initiatives through agile project management principles such as Lean or Six Sigma.

REPORTING AND COMPLIANCE

• Generate weekly, monthly, and ad-hoc reports for internal stakeholders and USMC representatives, as required.
• Ensure contract compliance and liaise with government personnel to communicate progress, resolve issues, and ensure alignment with mission requirements.
• Implement and follow all safety protocols, equipment procedures, and Marine Corps uniform regulations.

QUALITY CONTROL

• Monitor finished product quality to ensure all alterations meet USMC uniform standards.
• Implement corrective actions when deficiencies are identified in workmanship or process adherence. Report equipment issues, operational delays, or material shortages to supervisory staff in a timely manner.

REQUIRED SKILLS & EXPERIENCE

• Bachelor’s degree in Business Administration, Operations Management, or a related field (or equivalent experience).
• Minimum of 5 years of supervisory experience, preferably in a production, garment, or government-contracted environment.
• Demonstrated experience with inventory and supply chain management.
• Must be experienced in sewing and alterations. Machine maintenance and repair preferrable.
• Strong analytical, organizational, and communication skills.
• Proficiency in Microsoft Office Suite and experience with project tracking tools or ERP systems.
• Must be able to meet security requirements, pass a background check and work on a U.S. military installation.

WORKING ENVIRONMENT

• Indoor workshop environment with industrial sewing equipment.
• Exposure to fabric dust, sewing machine noise, and occasional lifting of garment bundles up to 25 lbs.
• High-paced work environment with deadlines tied to military schedules and events.
• Structured and regulated setting with strict quality and delivery standards in support of U.S. Marine Corps operational needs.

ABOUT HARTWOOD:

Hartwood Consulting Group is a Service-Disabled Veteran-Owned Small Business (SDVOSB/VOSB), proudly founded in 2007. For over 15 years, we have delivered proven, measurable results to our federal customers, driving transformation, anticipating challenges, and preparing organizations for the future.

Our highly certified experts thrive on collaboration, bringing together the right people, proven processes, and cutting-edge tools to solve complex problems and optimize efficiency. We are trusted advisors and problem solvers — committed to integrity, excellence, and mission success in everything we do.

We specialize in business consulting, innovative services, and technical solutions for the Federal market, with a people-first approach and an unwavering commitment to delivering with excellence. Our team is diverse, driven, and passionate about making a difference — for our customers, our community, and the missions we serve.

OUR BENEFITS:

Competitive compensation and performance-based bonuses

3 weeks Paid time off (PTO), 11 paid holidays

Generous employer contributions to medical plans, employee health savings accounts, life, and disability insurance plans.

Retirement savings plan with up to a 4% employer match

Professional development and certification reimbursement

Flexible work arrangements depending on position, including remote options