Fixed Operations Specialist - Raleigh, NC

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Ally Financial is seeking a Fixed Operations Specialist to join Ally’s Fixed Ops team. This is a claims servicing oversight for 40 dealers. In this dealer facing role, you will be responsible for managing the profitability of the vehicle service contract business within a geographic territory of assigned dealers both virtually and in person. You will be reporting to a Sr. Team Leader under intermittent supervision applying previous experience to moderately complex tasks.

Location: This position will be based in the Raleigh, NC region requiring regular travel dictated by the territory and assigned dealer needs. Required residence 1-2 hours from the Raleigh metropolitan area. Company vehicle provided.

The Work Itself

• Analyze assigned accounts to identify loss control opportunities
• Develop and execute tailored action plans to each assigned dealer
• Maintain a dealer contact cadence appropriate for each account based on profitability and loss performance
• Handle individual or reconcile multiple claim issues including adjudication of more complex claims
• Perform documentation reviews to assess sales versus submission, repair order and used car trends
• Train employees at assigned accounts on claim and system processes
• Build and maintain strong relationships with dealers adopting professional presence
• Establish “Hawthorne Effect” via onsite presence as dictated by business needs
• Communicate and collaborate regularly with matrix partners
• Maintain SalesForce documentation to expectations around dealer activities
• Participate in additional trainings, educational activities, and regulatory compliance awareness
• Participate in special projects/assignments
  
  

Skills

The Skills You Bring

• HS diploma or equivalent required. Associate or Bachelor’s degree preferred
• 1 year of Automotive / dealership industry experience required, 3+ years is preferred
• Experience in foundational operational roles (MCS, RS, OA) preferred
• Must possess excellent communication and collaboration skills
• Possess analytical abilities to breakdown claim information into trends
• Prior Ally systems and Ally product knowledge experience preferred
• Above average computer and technical skills
• Proficient knowledge of Microsoft Office programs
• Proficiency in Power BI preferred
• 70-80% travel required
  
  

#DFS

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
  
  

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range : $55000 - $80000 USD

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.