Fleet Specialist - Capitol Heights, MD

Start a Watco Career and Discover the Difference

Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all or the same team. One Watco.

Here's what you can expect from Watco:

• Outstanding culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Paid on-the-job training with peer trainers
• Training for conductors, engineers, mechanics, and MOW Team Members at Watco's Safe Performance Center
• Leadership and development programs offered through Watco University
• Career advancement opportunities

Job Summary

• Monday - Friday
• 7am - 4pm
• $18.50 - 21.50 / hr.

The Fleet Specialist is responsible for providing operational support through the coordination of the quality, service, and administrative functions in the pickup and delivery area. This position plays a crucial role in ensuring the dispatch of transportation equipment is in accordance with the dispatch plan, minimizes costs, and ensures service integrity.

Essential Duties and Responsibilities

• Monitor facility reporting metrics related to service, safety, cost, and quality
• Address potential performance issues with drivers
• Review inaccuracies in generated reports with Watco team members and third-party service providers, and correct as appropriate
• Communicate day-to-day operations and load plan changes with drivers
• Investigate and communicate customer service complaints
• Report schedule delays, accidents, and equipment failures and implement contingency plans
• Other duties may be assigned as needed

Qualifications

• Administrative support or customer service experience recommended
• Experience using web-based routing software preferred
• Time management and organizational skills preferred in handing various tasks and changing priorities, while maintaining a high attention to detail and accuracy to acheive daily assignments and goals
• Verbal and written communication skills necessary to communicate with various audiences
• Use basic computer skills - Microsoft Excel, Word, PowerPoint, and data entry

Education