Flight Operations - Front Desk & Dispatch Coordinator

Flight Operations - Front Desk & Dispatch Coordinator

OSM Aviation Academy – Fayetteville (Drake Field)

OSM Aviation Academy is expanding its U.S. operations and establishing a new large-scale flight training base at Drake Field (KFYV) in Fayetteville, Northwest Arkansas. As part of this growth, we are now looking for a full-time Front Desk & Dispatch Coordinator to join our operational team, be part of the start-up and support the daily delivery of a professional FAA training environment.

This is a unique opportunity to join a greenfield start-up base within an established, international flight training organization with long-term ambitions in the U.S. market.

About OSM Aviation Academy

OSM Aviation Academy is one of Europe’s largest professional pilot training organizations, operating a multi-base training platform across Europe and the United States. We train several hundred students annually and operate a growing, standardized fleet of modern training aircraft and simulators designed for high-utilization professional training environments.

The Academy is in an active investment phase, with significant capital committed to fleet renewal, aircraft standardisation, and simulator capacity. Our fleet strategy is centered on modern, efficient training aircraft based on the Tecnam and Diamond platforms, combined with an expanding simulator footprint to support structured, airline-oriented training programs as well as tailored Airline Solutions.

OSM Aviation Academy is executing a clear growth strategy to build a scalable training platform in the United States, expanding from our established base at Fort Lauderdale Executive (FXE) to Northwest Arkansas. The U.S. operation is being built with a strong focus on technical robustness, predictable aircraft availability, and long-term sustainability.

Role Overview

We are seeking a reliable, organized and service-minded Front Desk & Dispatch Coordinator to support daily flight training operations at our Drake Field base.

This is not a pilot position. We are specifically looking for candidates interested in a long-term, full-time role within a professional flight training organization.

The dispatcher is a key operational function and plays an important role in ensuring smooth coordination between students, instructors, aircraft availability and base operations.

Key Responsibilities

• Coordinate and dispatch daily flight and simulator schedules
• Monitor aircraft status and communicate operational or maintenance-related issues
• Serve as a front-line contact for students, instructors and visitors
• Handle incoming calls and general reception duties
• Support instructors and operations staff with day-to-day administrative and operational tasks
• Contribute to an organized, professional and service-oriented training environment
• As part of the start-up, lead on site practical arrangements for the establishing of Drake as the flagship of OSM Aviation Academy operative base for the future

Requirements

• Previous experience from a flight school or aviation operations environment is preffered
• Strong communication skills and ability to work effectively in a fast-paced operation
• High level of structure, accuracy and service mindset
• Ability to work full-time within operational hours between 07:00 and 19:00, including weekends and holidays
• Willingness to commit to a long-term role as part of a growing base

Why Join Us in Fayetteville, Northwest Arkansas

• Be part of launching a new flagship training base in the U.S.
• Work in a professional organization with clear structure, accountability, and long-term ambition.
• Gain early responsibility exposure in a growing operation with opportunities for growing responsibility.
• Influence training culture and instructor development from day one.
• Competitive compensation aligned with responsibility and experience.

Location

Drake Field (KFYV), Fayetteville, Northwest Arkansas – a rapidly growing city and region with a strong aviation community, excellent quality of life, and central U.S. location.

Pay: $22.00 - $30.00 per hour

Benefits:

• On-the-job training
• Paid time off

Work Location: In person