Float Personal Banker

OVERVIEW:

Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures as well as exhibits professionalism and teamwork in every interaction.

PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:

Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.

PERSONAL BANKER SKILLS:

• Active participation in individual, team, and Bank goals as set forth by branch manager.
• Opens all types of accounts and assists customers with their existing relationships.
• Performs account maintenance and processes requests.
• Maintains relationships and may initiate new ones by outbound telephone calling to existing and prospective customers.

TELLER SKILLS:

• Superior Service Quality
  • Ensures excellence in customer service and maintains service standards at all times.
• Operations
  • Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, cash, checks, and credit card advances.
• Security
  • Ensures the prevention of fraudulent activities through adherence to Bank policies and procedures.

EDUCATION AND EXPERIENCE:

• High school diploma/GED required
• Cash handling experience preferred
• At least 2 years customer service experience
• Computer skills required
• Knowledge of Microsoft products a plus
  
  An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.