Floating Member Service Rep/Teller

Job Summary
Join our team as a Floating Member Service Representative/Teller in our Morristown and Jefferson City locations. In this role you will serve as a liaison between the member and the credit union; provide account information by phone or in person, as well as information on the full range of credit union products and services; open accounts for members, resolve issues, and professionally handle the member’s daily needs and provide a variety of transactional services to members.

Duties and Responsibilities

• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union services or policies.
• May respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service and information.
• Respond to members’ requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance.
• Open new accounts, and service existing accounts. Set up new account files, and provide members with all necessary information for membership.
• Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
• Promote credit union products and services based on member’s needs.
• Process member mail transactions.
• Mail receipts and checks to members as indicated by policy and procedure.
• Provide information on investment alternatives to members wishing to deposit funds with the credit union.
• Research accounts for deposit, withdrawal, and loan-payment discrepancies.
• Assist members in balancing their accounts.
• Assist members with the proper completion of payroll deduction and direct deposit cards.
• Assist members in opening individual retirement accounts.
• May be requested to fill in at other branches.
• All other duties as assigned.

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person