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Floor Attendant

Mission Statement: As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home!

SUMMARY:

Promote customer gaming by providing prompt customer service through basic technical help with video gaming machines and processing cash transactions for gaming customers.

RESPONSIBILITIES:

Obtain and carry a change bank (cash and coin) to provide cash services for guests, including making change, cashing tickets, assisting with ticket retrieval, and verifying and assisting with jackpot payouts.
Respond to radio calls within 3-5 seconds either by accepting the call or setting an ETA and working to minimize wait times.
Properly process jackpots, including obtaining the individual’s ID, and correctly filling out and double-checking W-2 G and W-9 information, as well as any 1042S and W-8BEN forms for foreign winners.
Maintain knowledge of games in play, special events and activities, casino promotions, and operational information to assist customers.
Promptly greet and acknowledge guests entering the gaming areas and offer assistance.
Continually rotate throughout the assigned area, providing guest service.
Notify surveillance before opening the machine when Acres is down or when accessing the bill validator, telling them the location, bank, and machine numbers, and the purpose of opening the machine, and wait for surveillance to acknowledge.
Use the acres card to provide a record of interaction with the machines, and accurately and legibly write in the machine log book the reason for accessing the machine, including the date, time, signature, and employee number.
Remain vigilant in surveillance over an assigned area to detect irregularities on the part of players.
Handle routine machine maintenance and obtain the services of a bench technician as needed.
As time allows, observe and notate machine and floor maintenance needs.
Handle customer inquiries and assist, deferring any disputes or conflicts to a floor supervisor or casino manager.
Notify the shift supervisor or casino manager of any concerns customers may have, or in the event of a customer complaint.
Ensure the change room and any other assigned work areas are neat and clutter-free.
Must be able to work various shifts, weekends, and holidays.
Other projects and duties as assigned.

QUALIFICATIONS

Education/Experience:

Must be able to obtain a Coeur d'Alene tribal gaming license.
High school diploma or equivalent preferred.
Must be 18 years of age or older.
One year of previous experience working in a casino environment is required.
Two years of prior customer service experience required.

Skills/Knowledge:

Basic computer skills required.
Strong cashiering skills required.
Mechanical aptitude required.
Must work well in a team environment.
Must be adept at managing conflict and influencing outcomes.
Excellent verbal communication skills required.
Basic problem-solving skills required.
Must be able to follow broad policies and procedures.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to perform repetitious activities; stand; walk; twist; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds and reach above shoulder height. Specific vision abilities required by this job include ability to adjust focus.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.

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