International Centre of Excellence Islamabad Campus

Company: Oxbridge Digital Positions: 1 Location: IslamabadRole OverviewLead and manage call center operations, drive performance, and ensure excellent customer service.Key Responsibilities<ul><li>Manage daily call center operations</li></ul><ul><li>Lead, mentor &amp; coach sales/support specialists</li></ul><ul><li>Develop call scripts, KPIs &amp; procedures</li></ul><ul><li>Monitor performance &amp; provide feedback</li></ul><ul><li>Handle escalations &amp; complex cases</li></ul><ul><li>Align call center with marketing campaigns</li></ul><ul><li>Prepare weekly/monthly reports</li></ul>Requirements<ul><li>Bachelor&rsquo;s (Business/Marketing/Communication preferred)</li></ul><ul><li>3&ndash;5 years call center experience, 2+ years in leadership</li></ul><ul><li>Strong communication &amp; conflict resolution skills</li></ul><ul><li>Proficient in CRM/call center software</li></ul>Apply Now: Send CV to careers@oxbridgedigital.pkSubject Line: &ldquo;Application &ndash; Junior Sales/Support Specialist&rdquo;Job Type: Full-timeWork Location: In person

Floor Manager (Call Center Manager)

Join International Centre of Excellence Islamabad Campus and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.