FMG Clinic Receptionist/Office Assistant

Job Summary

Franklin County Memorial Hospital has an immediate opening for a full-time front Office Medical Receptionist/Office Assistant for Family Medical Group Clinic. The ideal candidate is friendly, organized, and able to multitask in a fast-paced healthcare environment. This position serves as the first point of contact for patients and plays a key role in ensuring smooth daily operations.

Responsibilities

• Greet and check in patients in a courteous and professional manner
• Review and update patient information and verify insurance benefits
• Answer multi-line phone system and direct calls appropriately
• Schedule, confirm, and reschedule appointments
• Verify insurance information and collect co-pays
• Maintain accurate patient records in the electronic health record (EHR) system
• Process referrals and authorizations as needed
• Scan, file, and manage medical documentation
• Communicate effectively with providers and clinical staff
• Ensure patient confidentiality in compliance with HIPAA regulations

• Must be able to work and relate in a professional, non-defensive manner with peers, physicians, administration, and patients

Qualifications

• High school diploma or equivalent required
• 1+ year of medical office or customer service experience required
• Familiarity with EHR systems strongly preferred
• Strong communication and interpersonal skills
• Ability to multitask and work efficiently under pressure
• Basic knowledge of medical terminology preferred
• Proficiency with Microsoft Office and general computer systems

Skills

• Excellent customer service
• Attention to detail
• Organizational skills
• Time management
• Professional phone etiquette
• Team-oriented mindset