FOH Lead

JOB OVERVIEW

Under the supervision of the Senior Venue Operations Manager, the Front of House Lead ensures the smooth running of the exhibition in general. The Lead is the person who is responsible for resolving customer service related situations with the public. They ensure that the experience meets expectations and that operations run according to plan. They supervise the employees and will be called upon to perform all other related functions related but not limited to: ticketing support, technical support, administration, and events. Candidates will have the opportunity to develop their sense of leadership and knowledge specific to exhibitions and new technologies in virtual reality.

MAIN RESPONSIBILITIES

• Open and close the current exhibition, as well as prepare the box office;
• Ensure that spaces are safe, clean and operational during opening hours for the public;
• Be the resource person for all customer service issues; manage and solve problematic situations with customers; Follow up with the box office and boutique.
• Communicate all information essential to the smooth running of the exhibition to employees and the internal team of the exhibition;
• Monitor tardiness and behavior of employees on site;
• Responsible for welcoming group visits on site;
• Act as the main point of contact for all merchandise deliveries and liaison with store attendants to conduct inventory counts;
• Coordinate employee breaks as needed and provide scheduling support;
• Supervise the work of the staff globally; replace breaks for exhibition staff and boutique staff as needed and operate the box office and boutique as needed;
• Provide technical support and replace technician breaks as needed;
• Conduct training for box office, boutique and FOH and BOH;
• Provide accompaniment and an introduction to invited guests and certain ticket holders;
• Provide reports at the start and end of the day;
• Perform any other related task of the same nature and directly related to this position.

REQUIRED SKILLS

• Excellent interpersonal skills;
• Good oral English for interacting with the clients; French an asset.
• Be courteous at all times;
• Demonstrate autonomy, versatility and attention to detail;
• Ability to stand and move throughout the venue for extended periods of time and lift up merchandising as needed;
• Strong analytical and problem-solving skills;
• Strong team management skills;
• Strong knowledge of retail operations
• Experience with POS softwares such as Shopify, Clover, Square;
• Experience with ticketing platforms;
• Working knowledge of Gmail and Google Suite;
• Available full time, evenings and weekends included;
• Available for training week of March 16th and 23rd.
• Organized, punctual, energetic and welcoming.

Experience in team management and customer service will be taken into consideration, as well as the ability to show initiative.

We thank all applicants. However, only those selected for an interview will be contacted.

Job Types: Part-time, Contract, Temporary

Pay: $22.00 per hour

Expected hours: 25 – 35 per week

Benefits:

• Paid training

Work Location: In person