Food and Beverage Operations Supervisor

Position Summary

The Operations Supervisor supports the Director of Operations in the day-to-day operations of our boutique hotel and lounge. This is a hands-on, on-site role for a hospitality professional who is eager to grow, leads by example on the floor, and takes genuine pride in delivering an exceptional guest experience at every touchpoint.

Key Responsibilities

• Maintain a visible, active presence in Lounge during meal periods and service hours, leading the team by example
• Assist the DO in overseeing daily restaurant, bar, and room service operations to ensure smooth, consistent service
• Supervise, support, and motivate staff during shifts, providing real-time coaching and guidance
• Open and close Henry’s according to established procedures, ensuring the team is prepared, the space is guest-ready, and all checklists are completed
• Monitor guest flow and service pacing to ensure an efficient and enjoyable dining experience
• Address guest concerns or service issues promptly and professionally, escalating to the DO when appropriate
• Assist with staff scheduling, onboarding of new team members, and ongoing training to uphold service standards
• Monitor and replenish supplies, place orders as directed, and assist with inventory counts
• Ensure all health, safety, and sanitation standards are met and maintained throughout every shift
• Collaborate with the kitchen team to ensure timing, quality, and presentation meet the hotel's standards
• Support the planning and execution of private dining, in-house events, and special programming
• Take ownership of ongoing improvement projects as assigned by the DO

Qualifications

• 1–3 years of food and beverage experience with at least some supervisory or lead responsibility
• A strong desire to grow into a senior management role
• Dependable and consistent — someone the team can count on to be present, engaged, and solutions-oriented every shift
• Hands-on work style with a willingness to jump in wherever needed, including bussing tables and running food as needed
• Warm, confident leadership presence with the ability to motivate a team in a fast-paced environment
• Solid understanding of food and beverage service standards, table management, and guest relations
• Familiarity with POS systems (Toast) and basic reporting
• Food handler certification and responsible alcohol service certification required
• Flexible availability including mornings, evenings, weekends, and holidays
• Bilingual candidates encouraged to apply

Work Environment

This is a full-time, on-site, hourly position embedded in the daily rhythm of our boutique hotel. The Operations Supervisor is expected to be a constant, reliable presence — always on the floor, always engaged, and always working to elevate the guest experience and support the team. This role is an excellent stepping stone for an ambitious hospitality professional ready to take the next step in their career. The Inn at Green Pastures is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Toast POS: 1 year (Preferred)
• restaurant supervisor: 1 year (Preferred)

Work Location: In person