Food & Beverage - Director

https://www.hotelmayalongbeach.com/careers/

Job Overview
Oversee all food and beverage operations, including restaurants, lounges, kitchen, room service, and banquets, to ensure exceptional guest service, employee engagement, and financial performance. Responsible for both short and long-term planning, budget development, marketing strategies, and operational execution. Serves as a member of the hotel executive committee
Responsibilities
Lead recruitment, hiring, training development, performance management, and compensation processes.

• Address employee relations issues and partner with HR on disciplinary actions or termination recommendations
• Cultivate a culture of accountability, service excellence, and team engagement
• Develop and manage annual budgets, forecasts, business plans, and departmental objectives
• Monitor labor costs and productivity expenses to maintain profitability.
• Implement and ensure compliance with company SOP’s and all safety, sanitation, and regulatory standards
• Maintain high levels of quality service, cleanliness, and hospitality across all Food & Beverage Operations.
• Collaborate with the Culinary and Food & Beverage leaders to deliver seamless guest experiences for group business, VIP arrivals, and special events.
• Partner with Property Maintenance to manage preventative maintenance in all Food & beverage areas.
• Work with Sales and Marketing to maximize revenue opportunities
• Participate in daily operations meetings to support communication and service consistency.
• Address guest concerns promptly and professionally to maintain high levels of satisfaction and loyalty.
• Review service scores, online feedback, and internal audits to identify and address improvement areas.
• Conduct regular inspections of Food & Beverage outlets.

Qualifications
Education/Formal Training
Bachelor’s degree or equivalent experience
Experience
7 -10 years of Food & Beverage leadership experience, including :

• Management in a high-volume, upscale restaurant environment
• Restaurant openings, repositioning, or rebranding
• Advanced service training
• Proficiency with systems such as Micros cloud, Avendra, Profit Sword or similar P & L systems, Oprea PMS, Open Table, Schedulefly, Microsoft Word, Excel, and HRIS platforms

Preferred experience:

• Experience with unionized labor
• Bilingual - English/Spanish

Knowledge/Skills

• Advanced understanding of F & B and hospitality operations.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Strong administrative and organizational skills, including budgeting, purchasing, and reporting
• Ability to read, write, and communicate effectively for guest interaction and administrative tasks.
• rate for written guest communication, administrative, and Human Resource responsibilities.
• Requires excellent reading and writing abilities 100% of the workday.

Physical Demands

• Ability to assist outlets during peak periods
• Frequent standing and walking (80% of workday)
• Occasional bending, kneeling, and stair climbing
• Exposure to cold environments(e.g., walk-in refrigeration inspections)
• Limited exposure to cleaning chemicals
• Good driving record.

Environment

• Primarily an indoor environment with occasional outside exposure due to property layout

Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee assistance program
• Great discounts on Hotels, Restaurants, and much more.

Salary
USD $110,000.00 - USD $120,000.00 annually

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY EXAMPLES BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number

1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.

Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations

Same as above

Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained

Same as above

If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.