Job Description

Position Overview

Burdick’s Bar & Grill is looking for a dynamic and experienced Food & Beverage Manager to lead the front-of-house operations and ensure an exceptional guest experience. This role requires a hands-on leader with a passion for hospitality, team development, and operational excellence. The Food & Beverage Manager will oversee daily restaurant and bar service, staff training, financial performance, and guest satisfaction, ensuring Burdick’s remains the go-to destination for great food, drinks, and sports entertainment.

Key Responsibilities

Leadership & Staff Development

• Hire, train, and mentor a high-performing front-of-house team, fostering a positive and service-driven culture.

• Conduct ongoing staff training on service techniques, menu knowledge, and guest engagement.

• Lead pre-shift meetings to communicate daily specials, promotions, and service expectations.

• Provide consistent coaching and feedback, recognizing top performers and addressing areas for improvement.
  

Guest Experience & Service Excellence

• Ensure an engaging and welcoming atmosphere, delivering exceptional service standards.

• Monitor and interact with guests, handling concerns, special requests, and feedback promptly.

• Oversee table service, bar operations, and event execution, ensuring seamless and efficient operations.

• Implement guest satisfaction initiatives, driving repeat business and positive reviews.

Restaurant & Bar Operations

• Manage all aspects of front-of-house operations, including the bar, dining areas, and private events.

• Ensure restaurant cleanliness, organization, and compliance with health and safety regulations.

• Work closely with the kitchen team to maintain smooth service and timely food delivery.

• Monitor and enforce alcohol service policies, ensuring responsible service at all times.

Financial & Business Management

• Maintain budget awareness, tracking food, beverage, and labor costs to drive profitability.

• Work with leadership on menu pricing, promotions, and cost control strategies.

• Analyze sales trends and P&L statements, identifying opportunities for revenue growth.

• Manage inventory control, ordering, and vendor relationships to ensure cost-effective purchasing.

Scheduling & Labor Management

• Develop and manage weekly staff schedules based on business volume and labor budgets.

• Adjust staffing levels to optimize service efficiency while controlling labor costs.

• Oversee payroll processing, time-off requests, and labor law compliance.

Process Implementation & Communication

• Ensure company policies, procedures, and service expectations are clearly communicated to the team.

• Work closely with kitchen staff, bar leads, and senior management to align operations.

• Foster strong relationships with vendors, suppliers, and event partners to enhance business success.

Qualifications & Experience:

• 3+ years of food and beverage management experience in a high-volume bar, restaurant, or hospitality setting.

• Strong leadership skills with a hands-on, guest-first approach.

• Expertise in bar operations, restaurant service, and private event execution.

• Proven ability to train, mentor, and lead a high-energy team.

• Understanding of cost controls, labor management, and revenue growth strategies.

• Ability to problem-solve and make quick decisions in a fast-paced environment.

• Excellent guest relations and communication skills.

• Ability to work flexible hours, including nights, weekends, and holidays as needed.

• Experience with POS systems, financial reporting, and restaurant technology.

What We Offer:

• A fast-paced and exciting work environment at one of Kalamazoo’s premier sports bars.

• Competitive salary and opportunities for career advancement.

• The opportunity to lead a dedicated team and create a top-tier guest experience.

• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year

• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.

• 10% Discount on GHG outlets

• Shift meal provided per day

• Discounted hotel rates at Choice Hotels worldwide

• Parental Leave Program (Full-Time Option)

• 401K with 100% match up to 3% (Full-Time option)

• Medical/Dental/Vision (Full-Time option)