Food Runner

Purpose
Serve food and beverages; and, on occasion take orders. This job description cannot identify all tasks that are expected, and other tasks may be assigned as needed.

Essential Functions

• Punctuality Food Runners must be ready to work at the time shift begins
  
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  
• Interaction with Others Positively and respectfully interacts with co-workers, managers, owners, customers and vendors.
  
• Service Orientation Actively looking for ways to help people.
  
• Requires face-to-face discussions with individuals or teams
  
• Stock service areas with supplies.
  
• Communicate with customers to resolve complaints or ensure satisfaction.
  
• Regular use of Point of Sale POS Software and Terminals
  
• Move with a sense of urgency but carefully at all times
  
• Keeping floors, especially in the kitchen expeditor area clean and debris free

Basic Skills

• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  
• Reading Comprehension Understanding written sentences and paragraphs in work-related documents.
  
• Speaking Talking to others to convey information effectively.

Physical Skills - Body Positioning (Essential Functions)

• Requires standing for up to eight hours
  
• Must be able to reach all areas of the restaurant on a timely basis.
  
• Requires walking
  
• Requires repetitive movement
  
• Requires manual dexterity to handle and operate equipment (i.e., patio heaters, glass washers, dishwashers, stoves, fryers, etc.)
  
• Requires bending or twisting
  
• Requires using hands to handle, grasp, control, or feel objects, tools or controls
  
• Requires moving heaters, equipment, tables weighing up to 100 pounds.
  
• Requires work in an outdoor / indoor environment with temperatures from -10F to up to +110F.

Communication

• Requires contact with others (face-to-face, by telephone, or otherwise)

Tasks

• Clean tables or counters after patrons have finished dining.
  
• Explain how various menu items are prepared, describing ingredients and cooking methods.
  
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  
• Perform cleaning duties, such as sweeping and mopping floors, tidying up server station, taking out trash, or checking and cleaning bathrooms.
  
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
  
• On occasion take orders from patrons for food or beverages.
  
• Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
  
• Garnish and decorate dishes in preparation for serving.
  
• Roll silverware, set up food stations, or set up dining areas

Communication

• Communicate with customers to resolve complaints or ensure satisfaction.
  
• Communicate dining or order details to kitchen personnel.

Handling and Moving Objects

• Stock serving stations or dining areas with food or supplies.