Food Server

The Food Server is responsible for delivering a refined and memorable dining experience by providing professional, attentive, and personalized service to guests in a luxury dining environment. The role requires excellent communication skills, strong product knowledge, attention to detail, and a passion for hospitality while maintaining the highest standards of service excellence aligned with Mohamed Hilal Group standards.

Key Responsibilities

Guest Service & Experience

• Welcome and escort guests to their tables in a professional and courteous manner.
• Present menus, explain dishes, and provide detailed recommendations based on guest preferences.
• Take accurate food and beverage orders and communicate them efficiently to the kitchen and bar teams.
• Ensure all guests receive prompt, personalized, and attentive service throughout their dining experience.
• Anticipate guest needs and respond to requests professionally and efficiently.
• Handle guest feedback and complaints with professionalism and escalate concerns when required.

Food & Beverage Service

• Serve food and beverages according to luxury dining service standards.
• Ensure proper table setup, presentation, and cleanliness before, during, and after service.
• Maintain strong knowledge of menu items, ingredients, preparation methods, and daily specials.
• Coordinate with kitchen and bar teams to ensure timely and accurate order delivery.
• Monitor tables regularly to ensure guest satisfaction and dining comfort.
• Upsell menu items, signature dishes, and beverages to enhance guest experience and revenue generation.

Operational Responsibilities

• Prepare dining areas before service, including station setup.
• Maintain cleanliness and organization of service stations and dining areas at all times.
• Follow company standards regarding grooming, hygiene, and uniform presentation.
• Ensure all service equipment and operating supplies are properly handled and maintained.
• Assist in opening and closing duties as assigned by management.

Hygiene, Safety & Compliance

• Adhere to all food safety, hygiene, and sanitation standards.
• Ensure safe handling of food, beverages, and service equipment.

Teamwork & Collaboration

• Work closely with fellow service staff, kitchen team, and management to ensure smooth operations.
• Support colleagues during busy operational periods.
• Participate actively in team briefings, trainings, and service improvement initiatives.

Performance Expectations

• Deliver exceptional luxury dining guest experiences consistently.
• Maintain high service quality, professionalism, and attention to detail.
• Demonstrate strong teamwork, punctuality, and reliability.
• Achieve guest satisfaction and support revenue growth through effective upselling.

Qualifications & Experience

• Previous experience in a luxury restaurant, fine dining restaurant, hotel, or upscale hospitality environment preferred.
• Strong understanding of luxury dining etiquette and service standards.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and high-pressure environment.
• Fluency in English required; additional languages are an advantage.
• Flexibility to work shifts, weekends, and public holidays.

Skills & Competencies

• Guest service excellence
• Communication and interpersonal skills
• Attention to detail
• Upselling and product knowledge
• Teamwork and collaboration
• Time management and multitasking
• Professional grooming and presentation
• Problem-solving and guest handling skills

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to carry trays and service items safely and efficiently.
• Good physical stamina and professional appearance.

Reporting Relationship

• Reports directly to the Restaurant Supervisor / Restaurant Manager.
• Works closely with service team, kitchen staff, and operations management.