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Foundation Support Advocate
At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.
Our Vision:
Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential.
Our Mission:
To be the disruptive force that drives meaningful change within pharmacy services.
Summary
The Foundation Support Advocate serves as the first point of contact for patients, caregivers, healthcare providers, and pharmacies seeking support from the manufacturer’s patient assistance foundation program. This role is responsible for fielding inbound and outbound calls, providing program eligibility information, assisting with enrollment steps, and delivering high-quality customer service in accordance with healthcare standards. Responsibilities align with general pharmacy call center expectations involving answering patient inquiries, entering accurate records, and providing program information.
Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential.
Our Mission:
To be the disruptive force that drives meaningful change within pharmacy services.
Summary
The Foundation Support Advocate serves as the first point of contact for patients, caregivers, healthcare providers, and pharmacies seeking support from the manufacturer’s patient assistance foundation program. This role is responsible for fielding inbound and outbound calls, providing program eligibility information, assisting with enrollment steps, and delivering high-quality customer service in accordance with healthcare standards. Responsibilities align with general pharmacy call center expectations involving answering patient inquiries, entering accurate records, and providing program information.
Training: First two weeks will be onsite Monday to Friday 9am to 5:30pm
Hours of Operations for Shifts will be Monday to Friday 8am to 8pm.
Essential Duties and Responsibilities
- Respond to high-volume inbound calls from patients, providers, and pharmacies regarding program eligibility, application status, and medication access.
- Provide clear, accurate information on patient assistance program benefits, application
- requirements, foundation policies, and medication access pathways.
- Assist callers with troubleshooting issues related to program submissions.
- Document all interactions in the call center system, maintaining accurate patient records
- and call history, ensuring that all data entry is accurate, compliant and up to date.
- Follow foundation guidelines, call scripts, and standard operating procedures to ensure
- consistency and regulatory compliance.
- Support communication between specialty pharmacies, provider offices, and internal
- teams as part of coordinated patient assistance operations.
- Effectively listens for, understands and documents potential adverse events reported
- during patient interactions.
- Deliver compassionate, patient-centered service, ensuring each caller feels supported
- and informed, handling complaints professionally, escalating when required.
- Performs additional duties as assigned.
Education and Experience
- Preferred-Certified Pharmacy Technician, in good standing.
- High school diploma or equivalent.
- 1+ year of experience in a call center, healthcare, pharmacy, or HUB-service
- environment.
Knowledge, Skills and Abilities
- Strong communication and active listening skills, with ability to handle a high call volume
- professionally.
- Proficiency with computer systems, call center software, and electronic recordkeeping.
- Knowledge of medical or pharmacy terminology
Work Environment / Physical Demands
This position is in a typical office environment which requires prolonged sitting in front of a
computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard
office equipment including operation of standard computer and phone equipment. May have
occasional high stress when dealing with customers/clients. Some travel may be required.
This position is in a typical office environment which requires prolonged sitting in front of a
computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard
office equipment including operation of standard computer and phone equipment. May have
occasional high stress when dealing with customers/clients. Some travel may be required.
EOE M/F/D/V – WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under federal, state, or local law.
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