Franchise Business Coach

Position Details

Position Type: Full-Time, Salaried

Reports To: Vice President of Operations

Location: DFW (on-site)

Travel: 25–35% National Travel

Why Join 1-800 Packouts & Five Star Franchising

At 1-800 Packouts, each franchise is led by an entrepreneur committed to building their own business. As the franchisor, we provide the structure, systems, and leadership support needed for responsible and profitable growth.

As part of the Five Star Franchising platform, we are committed to operational discipline, financial clarity, and long-term value creation. The Franchise Business Coach is essential to this mission, partnering with franchise owners to strengthen performance, improve margins, and build scalable operations.

If you are motivated by measurable impact and take pride in helping small business owners achieve greater success, this role offers the opportunity to drive growth across our entire network.

Position Overview

The Franchise Business Coach (FBC) acts as a strategic partner to franchise owners within the 1-800 Packouts system. This role combines hands-on operational support with structured coaching to drive measurable year-over-year growth in revenue, gross margin, and EBITDA.

The FBC works directly with franchise owners to strengthen operations, improve financial clarity, and build leadership accountability. This performance-driven role is responsible for significantly improving franchise profitability and system-wide standards.

Core Responsibilities

• Partner with franchise owners to develop annual growth plans, budgets, and forecasting strategies.
• Lead structured weekly, monthly, and quarterly performance reviews focused on revenue and EBITDA growth.
• Conduct routine P&L reviews and financial diagnostics to identify margin improvement opportunities.
• Coach franchisees on job costing accuracy, labor efficiency, pricing discipline, and overhead management.
• Support operational excellence through workflow optimization, facility audits, and compliance reinforcement.
• Align sales growth strategies with operational capacity and margin targets.
• Drive accountability by documenting action plans and ensuring follow-through on performance initiatives.
• Conduct field visits to validate execution, identify operational risks, and strengthen leadership effectiveness.
• Other duties as assigned

Required Qualifications

• 7+ years of restoration or disaster services industry experience.
• Proven success improving financial and operational performance in a multi-crew or multi-department restoration operation.
• Strong command of job costing, labor efficiency, margin management, cash flow, AR discipline, and budgeting/forecasting.
• Experience leading operational teams (production, estimating, sales, or general management).
• Familiarity with Xactimate, and insurance carrier documentation standards preferred.
• Demonstrated ability to coach, influence, and hold independent business owners accountable.
• Strong communication skills
• Willingness to travel 25–35% nationally.

What Success Looks Like

A successful Franchise Business Coach (FBC) supports franchise performance, strengthens financial discipline, increases revenue and margin, and ensures franchise owners execute consistently within brand standards.

Equal Opportunity Employer

Five Star Franchising is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations

Qualified individuals with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state or local laws.