Franchise Hotel - Wellness Spa Supervisor

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Ciel Dubai Marina, part of IHG Hotels & Resorts' prestigious Vignette Collection, is set to redefine luxury as the world's tallest hotel. The First Group's flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Your day to day

Operations & Standards

• Supervise daily spa operations, ensuring smooth guest flow and adherence to SOPs.
• Monitor cleanliness, hygiene, and readiness of treatment rooms and public areas.
• Oversee stock levels of professional products, linens, and amenities; coordinate replenishment as needed.
• Ensure proper use and care of spa equipment and treatment tools.
• Assist the Wellness Manager with operational reporting and audits.

Guest Experience

• Greet and engage with guests, ensuring a warm and professional welcome.
• Manage appointment scheduling and ensure seamless guest journeys.
• Handle guest concerns or feedback promptly, escalating when necessary.
• Support the delivery of personalized spa experiences and service recovery.

Team Supervision

• Supervise and support therapists, receptionists, and attendants during shifts.
• Ensure team members are following service protocols, grooming standards, and professional conduct.
• Conduct on-the-job training and coaching as directed by the Wellness Manager.
• Assist in preparing rosters, ensuring adequate coverage during peak periods.

Business & Sales Support

• Promote upselling of spa treatments, packages, and retail products.
• Monitor daily treatment and retail performance; provide feedback to the Wellness Manager.
• Support retail inventory control and monthly stocktaking.
• Assist with the execution of spa promotions and seasonal offers.

What we need from you

Qualifications & Skills

• Minimum 2 years' experience in a supervisory or senior therapist role in a luxury spa.
• Strong knowledge of spa treatments, product houses, and guest service standards.
• Excellent communication and leadership skills.
• Ability to multitask and remain calm under pressure.
• Financial awareness with basic understanding of spa KPIs and sales performance.
• Professional spa therapy qualification required; management or training certifications are an advantage.

Core Competencies

• Service Excellence and Guest Focus
• Team Leadership and Coaching
• Operational Efficiency
• Retail and Upselling Skills
• Professionalism and Attention to Detail

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.