Franchise Operations Manager

Job Description – Franchise Launch & Operations Manager

Role Summary:
Responsible for taking a franchise from “signed” to “successfully launched.” Manages store setup, construction, onboarding, training, compliance, and early-stage operations to ensure the franchisee is fully ready and profitable.

Key Responsibilities:

• Coordinate end-to-end franchise launch process from agreement signing to store opening.
• Oversee site inspection, layout approvals, and store design alignment with brand standards.
• Manage contractors, vendors, equipment suppliers, and ensure timely construction/fit-out.
• Track project timelines, budgets, and material deliveries.
• Ensure all licenses, permits, and legal requirements are completed.
• Conduct franchisee onboarding and operational training for staff.
• Ensure SOPs, food quality, hygiene, and brand guidelines are implemented before launch.
• Work closely with marketing team for pre-launch and launch promotions.
• Conduct pre-opening audits and readiness assessments.
• Support franchisee in first 90 days to stabilize operations and achieve early sales targets.
• Act as a bridge between franchisee and company teams (operations, supply chain, marketing).
• Provide feedback to management on franchise performance and improvements needed.

Skills Required:

• Strong project management and multi-tasking skills
• Experience in QSR/retail launches or operations preferred
• Ability to handle vendors, contractors, and franchise partners
• Excellent communication and on-ground problem solving
• Understanding of store operations, P&L basics, and SOPs
• Willingness to travel frequently

Job Type: Full-time

Pay: From ₹16,528.14 per month

Work Location: In person