Fraud Analyst

The Kansas Public Employees Retirement System (KPERS), located in Topeka, is more than a pension system — we're a people-focused organization committed to supporting Kansas public employees throughout their careers and into retirement. We provide disability, death, and lifetime retirement benefits that protect those who dedicate their work to serving the public.

Why You'll Love Working Here

Are you energized by solving complex problems, protecting people, and delivering exceptional service? If so, KPERS would love to meet you.

We're seeking a Fraud Analyst who is both analytical and people-focused—a professional who can interpret data, recognize unusual patterns, communicate clearly, and approach every member interaction with empathy and respect. In this role, you'll help safeguard the online accounts and retirement security of Kansas public employees while working closely with supportive teams across the organization.

What You'll Do

As a Fraud Analyst, you will play a key role in protecting the integrity of KPERS' online systems and the members we serve. Your responsibilities will include:

• Monitoring online activity to identify high-risk transactions and potential fraud, including possible account takeovers or theft.
• Conducting real-time assessments of online activity and suspicious behavior and taking action—often by reaching out to members to validate information.
• Ensuring identity verification systems work as intended and recommending improvements to strengthen security and customer experience.
• Collaborating with internal teams and vendors, from business units to technical staff, to refine tools, processes, and fraud detection methods.
• Analyzing large volumes of data to identify trends and reduce false positives.
• Documenting investigative work clearly and thoroughly, supporting transparency and audit readiness.
• Providing escalation support on complex issues and technical support to Benefits & Member Services and other KPERS divisions.
• Recommending and developing policies, procedures and business processes that balance strong fraud prevention with a positive and seamless member experience.
• Leading special projects as assigned and participating in team initiatives that strengthen our services.

What We're Looking For

We're seeking candidates who bring professionalism, positivity, and a genuine commitment to customer service. Desired skills and abilities include:

• Strong analytical, investigative, and problem-solving abilities.
• Understanding of ACH/NACHA regulations, benefit payment processes, and member account management.
• Familiarity with fraud detection tools and identity-verification systems.
• Proficiency in Microsoft Office Software including Outlook, Word, Excel, and other computer software applications.
• Ability to listen effectively and process information quickly to provide quick and accurate responses in high pressure and critical situations.
• Ability to read, interpret and apply laws, regulations, rules and business processes.
• Excellent communication skills and ability to handle sensitive or confidential information.
• Knowledge of pension/retirement systems or financial services environments is preferred.
• Ability to work under pressure, act decisively and consistently meet deadlines.
• Demonstrated ability to accomplish results in a team-oriented environment.

Experience Required

Four years of experience in customer service in banking operations, claims processing or financial transactions with two years of experience in fraud detection or review of ACH, benefit payments, identity or customer/member accounts. A bachelor's degree in criminal justices, accounting, business administration or data science may be substituted for experience with at two years of experience in banking, claims processing, financial transactions or review of ACH, benefit payments, identity or customer/member accounts.

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

To receive Disability Preference – applicants must apply for this job through the State of Kansas Careers Center at https://admin.ks.gov/offices/personnel-services/jobs. View all jobs, then filter by our name – Ks Public Employees Retirement System.

Learn more about claiming Disability Hiring Preference on the Kansas Department of Administration website. (https://admin.ks.gov/offices/personnel-services/jobs/disability-hiring-preference)

How to Claim Veterans Preference

Former military personnel or their spouse that have been verified as a 'veteran'; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

To receive Veterans Preference – applicants must apply for this job through the State of Kansas Careers Center at https://admin.ks.gov/offices/personnel-services/jobs. View all jobs, then filter by our name – Ks Public Employees Retirement System.

Learn more about claiming Veteran's Preference Learn on the Kansas Department of Administration website. (https://admin.ks.gov/offices/personnel-services/jobs/veterans-preference)