Fraud Analyst II

The Fraud Analyst II is responsible for conducting complex fraud investigations, mitigating financial losses, and identifying emerging fraud trends. This position operates autonomy and serves as a subject matter resource within the fraud team. The Fraud Analyst II plays a key role in strengthening fraud controls, improving detection strategies, and balancing risk mitigation with customer experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Investigates high-risk and complex fraud cases, including account takeover, business email compromise, wire fraud, check fraud, elder financial exploitation, and synthetic identity activity.
• Conducts in-depth transaction analysis across multiple accounts and channels.
• Identifies connections between related accounts or suspicious patterns.
• Makes independent decisions regarding account restrictions, closures, and loss mitigation strategies.
• Prepares detailed case documentation suitable for potential law enforcement referral.
• Proactively acts to minimize losses and reduce ongoing exposure.
• Coordinates with branches, operations and digital banking teams, and third-parties on fraud-related matters.
• Assists with chargeback disputes and recovery efforts.
• Supports restitution or recovery tracking as applicable.
• Identifies fraud trends, systemic vulernabilities, and control gaps.
• Provides recommendations to improve fraud detection rules, thresholds, and workflows.
• Participates in testing and implementation of new fraud tools or system enhancements.
• Assists in updating fraud procedures and playbooks.
• Serves as a point of escalation for lower-level team members.
• Provides guidance on investigative approaches and documentation standards.
• Supports internal audit and examination requests related to fraud cases.
• Collaborates with compliance and risk teams when cases overlap with broader risk concerns.
• Communicates professionally with members experiencing fraud-related issues.
• Provides clear explanations of next steps, timelines, and preventative measures.
• Supports fraud awareness initiatives across the organization.
• Performs other duties as assigned.

EDUCATION AND/OR EXPERIENCE

• Associates or Bachelor’s degree, or combination of equivalent education and work experience, required.
• 3-5 years of fraud investigation experience within a financial institution, required.
• Demonstrated experience handling complex fraud cases, required.
• Working knowledge of card networks, ACH rules, wire processes, and digital banking fraud risks, required.
• Professional certifications such as CFE (Certified Fraud Examiner), a plus.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong analytical and conceptual thinking skills, with the ability to independently solve problems and make decisions using data.
• Ability to organize thoughts and express ideas clearly.
• Strong knowledge of regulatory environment(s) and emerging BSA/AML and fraud trends.
• Strong investigative, written and oral communication skills.
• Strong commitment to ethics, and the ability to understand a variety of issues and perspectives.
• Understanding of the banking industry, including bank partnerships with fintech companies.
• Multitask effectively and action matters promptly both independently and in a team environment.
• Handle highly confidential information with appropriate discretion and work in a high volume, fast paced environment.