Fraud and Compliance Specialist

Description:

SUMMARY: Performs the day-to-day operational execution of the credit union’s compliance, BSA/AML, and fraud prevention programs. Conducts monitoring, investigations, and regulatory reporting while ensuring adherence to internal policies and regulatory requirements.

DUTIES AND RESPONSIBILITIES:

• Perform ongoing monitoring of BSA/AML, compliance, and fraud activities, including review of reports, transaction alerts, and system-generated cases.
• Investigate suspicious activity, fraud, and account anomalies; prepare SARs, file CTRs, and complete required regulatory reporting (OFAC, FinCEN 314(a), CDD/EDD).
• Manage cases from alert through resolution, ensuring accurate documentation and timely escalation of high-risk issues.
• Monitor fraud trends, losses, and emerging risks; provide reporting and recommendations to management.
• Serve as the primary compliance and fraud resource for frontline staff, providing guidance, support, and escalation assistance.
• Communicate with members regarding fraud-related matters and coordinate with internal departments and external partners as needed.
• Administer fraud detection systems (e.g., Verafin), including alert review, account actions (restrictions/freezes), and case tracking.
• Escalate significant issues and control deficiencies to the Compliance & Risk Officer.
• Support compliance program effectiveness by maintaining policies and procedures, strengthening internal controls, and assisting with audits and examinations.
• Deliver training and education to staff on compliance requirements, fraud prevention, and regulatory expectations.
• Adhere to all applicable federal and state laws and regulations, including NCUA rules and regulations, BSA/AML requirements, OFAC regulations, and FFIEC guidance.
• Participate in Solidarity events.
• Perform other duties as assigned.

Requirements:

QUALIFICATIONS:

• Bachelor’s degree or some college/training in related field preferred.
• Two to four years of compliance, BSA/AML, or risk management experience preferred.
• CBSAP designations.
• Strong knowledge of applicable laws and regulatory expectations.
• Commitment to excellence and high standards.
• Excellent written and verbal communication skills.
• Excellent presentation skills.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Demonstrated ability to plan and organize projects.
• Proficient in Microsoft Office.
• Proven leadership and business acumen skills.
• Proven ability to handle multiple projects and meet deadlines.
• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Ability to work independently and as a member of various teams and committees.

COMPETENCIES:

Teamwork

• -Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Member Service
• -Manages difficult or emotional member situations; Responds promptly to member needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Project Management
• - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Oral Communication
• -Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication
• -Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Organizational Support
• -Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Motivation- Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Analytical
• -Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Problem Solving
• -Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills- Assesses own strengths and weaknesses; pursues training and development opportunities; strives to build knowledge and skills continuously. Shares expertise with others.
• Interpersonal Skills- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interruption; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Change Management- Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Strategic Thinking- Develops strategies to achieve organizational goals; Understands organization’s strengths and weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategies to changing conditions.
• Judgement- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely changes.
• Initiative- Volunteers readily; undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Attendance/Punctuality
• -Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability
• -Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Occasionally required to lift/carry items less than 25 pounds