Fraud & Dispute Specialist

Position: Fraud & Dispute Specialist

Location: Headquarters (132nd & Pacific St.)

Department Hours: Hours may rotate between Monday - Friday, 7am to 6pm, and rotating Saturday's.

Summary:

Centris Federal Credit Union is dedicated to providing exceptional products/services to our valued customers. With a strong commitment to integrity and customer satisfaction, we strive to maintain a secure and trustworthy environment for our clients. Our Fraud & Disputes Specialist plays a critical role in our mission to be a trusted life-long financial partner. This position has primary responsibility to accurately research, process, and resolve reported Debit Card Dispute claims, serving as a specialist in Visa regulations, Regulation E provisions, and dispute rules for regional networks used by Centris FCU.

Responsibilities:

• Investigate and research reported Debit Card Fraudulent Use Dispute and Purchase Dispute Claims
• Process chargeback items through chargeback system and send the required chargeback documentation to the processor.
• Resolve Dispute Claims in accordance with Regulation E, Visa Rules, and internal Centris policies.
• Directly contact and effectively communicate with members, internal staff, merchants, other financials, or other resources to validate information and/or transactions to resolve Dispute Claims.
• Participate in the creation and update of procedures accordingly with changes or implementation of new process or systems.
• Maintain familiarity with ATM Networks and Visa rules, regulations, and operating procedures to ensure timely resolution of chargeback and potential chargeback items.
• Provide support to internal and external resources for any requests for assistance regarding the Debit Card channel.
• Perform additional duties to support operational functions within the Payments division, inclusive of (but not limited to): Card Operations, ATM Operations, Instant Issue Support, and Cash Advance Support.

Requirements:

• Must have an Associate’s degree in Accounting or equivalent work experience.
• Must have two years’ experience in a financial institution or card operations.
• Must have at least one year of customer/member service experience (experience within a financial institution is preferred).
• General knowledge of ATM/Debit card operations, in areas such as fraud prevention, Dispute Claim processing, Visa Processing Rules, and Regulation E preferred.