Fraud Investigations manager

Job Summary:

The position of Fraud Investigation Manager will lead and manage a team of loss prevention and fraud analysts to ensure timely and accurate detection and prevention of financial fraud. The manager will develop and implement strategies and processes to proactively identify, prevent and investigate payment-related fraud to protect the bank and clients.

Primary Responsibilities:

The duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

• Lead and manage the fraud investigation team to ensure timely and accurate detection and prevention of financial fraud
• Develop and implement strategies and processes to proactively identify and investigate potential instances of financial fraud
• Stay up-to-date on industry trends and changes in banking regulations to ensure that the investigation team is equipped with the necessary knowledge and tools
• Collaborate with cross-functional teams, including risk management, compliance and business units, to ensure alignment and consistency in fraud investigation procedures
• Conduct thorough and detailed investigations of suspected fraudulent activities, utilizing various tools and techniques to gather evidence and build a strong case
• Communicate and present findings and recommendations to senior management and other stakeholders to inform decision-making
• Develop and maintain relationships with external law enforcement agencies and other industry partners to enhance the effectiveness of fraud detection and prevention efforts
• Develop and implement training programs for employees to promote a strong culture of fraud prevention and awareness
• Monitor and analyze fraud trends to identify potential vulnerabilities and proactively implement measures to mitigate risk
• Ensure compliance with all relevant laws, regulations, and company policies related to fraud investigations
• Stay abreast of emerging technologies and trends in financial fraud to continuously improve and adapt investigation strategies
• Oversee the management of fraud-related data and reporting to track and analyze trends, patterns, and potential areas of concern
• Foster a positive and collaborative team environment, providing mentorship and support to team members to promote their professional growth and development
• Act with a high level of integrity and confidentiality in handling sensitive information related to fraud investigations

Supervisory Responsibilities

May manage and/or regularly direct the duties of one or more employees

Skills and Qualifications:

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• At least 5 years experience managing a loss prevention and/or fraud investigations team, preferably in the financial services sector
• Bachelors Degree required.
• Excellent verbal and written communication skills
• Strategic thinker with a detail-oriented approach to data analysis and decision-making.
• High integrity and ability to manage confidential information responsibly.
• Strong presentation skills and ability to communicate complex risk issues to senior stakeholders
• Ability to foster a friendly work environment for team members.
• Exceptional ability to motivate, persuade, and influence others.
• Proficient in Microsoft Suites, including Microsoft Word, Excel, and PowerPoint.
• Strong organizational skills, which relates to the prioritizing of workloads and showing a great level of resilience and calmness even when under pressure.
• Works with high degree of professionalism and integrity.
• Strong ability to take initiatives and make sound decisions.

Computer and Office Equipment Skills

• Microsoft Office Suite including Word, Excel, and PowerPoint

Physical Requirements:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• While performing the duties of this job this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 50 pounds.
• Specific vision abilities required by this position include, close vision, and the ability to adjust focus.

Mental Requirements:

• The ability to solve problems, make decisions, supervise others, interpret data, organize information, written and oral communication and read/write.

Encore Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law.