Fraud Investigations Manager

About Uphold
Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking and investments. Offering Consumer Services, Business Services and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries.

Uphold integrates with more than 30 trading venues, including centralized and decentralized exchanges, to deliver superior liquidity and optimal execution. Uphold never loans out customer assets and is always 100% reserved.The company pioneered radical transparency and uniquely publishes its assets and liabilities every 30 seconds on a public website (Transparency Page).

Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone.

To learn more about Uphold, please visit https://uphold.com.

The Opportunity

Uphold is seeking a highly experienced Fraud Investigations Manager to lead and oversee the day-to-day operations of our Fraud Investigations team. This role is responsible for managing Fraud Investigators and Analysts, driving high-quality, in-depth investigations, and continuously improving investigative standards and outcomes.

The ideal candidate brings deep expertise in fraud prevention and investigations, strong people leadership skills, and a hands-on approach to complex fraud cases within a fast-paced fintech environment.

Key Responsibilities

• Lead, mentor, and manage a team of Fraud Investigators and Analysts, ensuring consistent, thorough, and timely investigations
  
• Oversee day-to-day investigative workflows, case queues, and escalation management
  
• Drive in-depth, high-quality fraud investigations across multiple products and channels
  
• Review and approve investigative outcomes, ensuring accuracy, consistency, and regulatory alignment
  
• Partner closely with the VP of Fraud Prevention to refine investigative strategies, processes, and controls
  
• Identify fraud trends, patterns, and emerging risks, and recommend mitigation strategies
  
• Develop and maintain investigation standards, playbooks, and quality assurance frameworks
  
• Provide coaching, feedback, and performance management to build a high-performing investigations team
  
• Collaborate cross-functionally with Compliance, Risk, Legal, and Operations teams
  
• Support audits, regulatory inquiries, and internal reviews related to fraud investigations

Qualifications & Requirements

• 7+ years of experience in fraud prevention and fraud investigations
  
• 5+ years of experience in a fraud investigations or fraud prevention leadership role
  
• Proven experience managing and developing fraud investigation teams
  
• Strong knowledge of fraud typologies, investigative techniques, and case management best practices
  
• Experience operating in fintech, financial services, payments, or digital asset environments preferred
  
• Excellent analytical, decision-making, and problem-solving skills
  
• Strong written and verbal communication skills, with the ability to document complex investigations clearly
  
• Comfortable working in a fast-paced, evolving regulatory and risk environment

Reporting Structure

Reports directly to the VP of Fraud Prevention

Preferred Skills

• Experience with crypto, blockchain, or Web3-related fraud investigations
  
• Familiarity with fraud monitoring tools, transaction monitoring systems, and case management platforms
  
• Experience supporting regulatory exams or law enforcement requests
  
• Data-driven mindset with experience leveraging metrics to improve investigative outcomes

What We Offer

• Innovation and Impact: Contribute to pioneering projects in a dynamic and challenging environment.
• Competitive Compensation: Performance bonuses, and comprehensive benefits on top of a competitive salary.
• Strong Company Culture: Thrive in a supportive, collegiate environment with values of integrity, teamwork, accountability, and excellence.
• Global Collaboration: Participate in regular updates, strategy sessions, and networking opportunities across the group.
• Development Opportunities: Access training and mentorship programs.
• Flexibility: Enjoy options to work from home, other locations, or adjust your hours.
• Inclusive Environment: Value and respect diverse perspectives.

Our Benefits

• Annual bonus program based on individual, team and company performance.
• Generous PTO, healthcare, and employee assistance programs.
• Engaging events and celebrations.
• Well-stocked office kitchen with a foodie culture.

EEOC Employer

We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us stronger and better - together.