Fraud monitoring agent

Join a Leading Bank and Help Protect Customers from Financial Fraud

A leading bank is seeking a Fraud Monitoring Agent to join its Fraud Prevention team. The successful candidate will play a key role in monitoring customer transactions, identifying suspicious activity, and taking immediate action to minimize fraud risk while ensuring a smooth customer experience.

Key Responsibilities:

• Monitor real-time and post-transaction alerts across cards, transfers, digital banking, and account activity
• Investigate suspicious transactions and identify potential fraud patterns
• Contact customers when required to verify unusual activity
• Escalate confirmed fraud cases according to internal procedures
• Block compromised cards/accounts when necessary
• Maintain accurate case records and prepare incident reports
• Support fraud investigations and collaborate with internal departments
• Ensure compliance with bank policies, regulatory requirements, and anti-fraud controls

Requirements:

• Bachelor’s degree or diploma in Business, Finance, Banking, or related field
• Previous experience in fraud monitoring, banking operations, call center, or risk control is preferred
• Strong analytical and decision-making skills
• Ability to work under pressure and in shifts
• Good communication skills in Arabic and English
• Attention to detail and ability to detect irregular transaction behavior
• Knowledge of card fraud trends, digital fraud, and banking systems is an advantage

Job Type: Full-time

Work Location: In person