Fraud Specialist

About the Company

They are building MENA's consumer and SMB financial platform and their mission is to bring financial freedom to every person in the Middle East. Their last funding round was $22 million Series A from top tier investors globally

They are seeking a Fraud Specialist who combines deep payments expertise with strong operational excellence to help them scale their dispute management capabilities. This role is perfect for someone who thrives on building and optimizing processes while maintaining hands-on expertise in Fraud and Chargebacks management. As they continue their rapid growth, you'll play a crucial role in protecting their payment ecosystem while creating scalable solutions that grow with them.

About the Role

You'll own the fraud function end-to-end, but equally important, you'll identify opportunities to automate, improve processes, and drive strategic initiatives that strengthen our overall risk management framework.

Responsibilities

Core Chargeback Management

• Lead Dispute Resolution: Manage the operational team completing chargebacks from initial alert to final resolution, ensuring compliance with card network regulations.
• Investigate & Defend: Build compelling dispute templates by analyzing transaction data, collecting evidence, and leveraging your deep understanding of reason codes.
• Vendor & Network Management: Maintain relationships with chargeback vendors, card networks, and acquiring partners to optimize dispute outcomes.

Process Excellence & Automation

• Build Scalable Processes: Design and implement automated workflows that reduce manual intervention while improving dispute win rates.
• Create Operational Playbooks: Develop comprehensive documentation and SOPs that enable team scalability and knowledge transfer.
• Drive Continuous Improvement: Identify inefficiencies in current processes and implement solutions that enhance both operational efficiency and customer experience.

Strategic Initiatives & Analytics

• Data-Driven Insights: Analyze Fraud trends to identify root causes and propose preventive strategies across product, risk, and operations.
• Cross-Functional Leadership: Partner with Product, Engineering, and Customer Experience teams to implement systematic improvements that reduce dispute rates.
• Performance Reporting: Create dashboards and regular reports that provide leadership with actionable insights on chargeback metrics and risk exposure.

Qualifications

Must-Have Experience

• 2+ years in payment operations, chargeback management, or risk management within fintech/payments.
• Experience with payment processing systems and card network regulations.
• Proven track record of process improvement and operational excellence.
• Strong analytical skills with experience using data to drive decisions.
• Excellent written communication for crafting dispute responses and stakeholder updates.

Required Skills

• Proficiency with SQL and data visualization tools (Metabase/Looker preferred).
• Experience with automation tools and workflow management systems.

Preferred Skills

• You see chargebacks not as isolated incidents but as opportunities to improve the entire payment ecosystem.
• You balance deep technical expertise with strategic thinking about process optimization.
• You take extreme ownership and drive initiatives without waiting for direction.
• You can switch between detailed dispute analysis and high-level strategic planning.
• You're energized by building something from scratch and seeing it scale.

Nice to Have: Experience at high-growth fintech companies.

Knowledge of MENA payment landscape and regional fraud patterns.