Freelance Computer Technician

GlasTechs is a boutique comprehensive Information Technology services firm that tailors its services to our business clients’ needs in the most efficient and effective format for their success. We serve as a remote IT provider for small–mid-sized companies and nonprofit businesses, local government entities, and utilities companies. Established in 2003, GlasTechs maintains a loyal client base that spans the East Coast. Our Technicians are experienced, our customer service garners consistently positive reviews, and we are proud to provide reliable, high-quality service at reasonable pricing through our cadre of detail-oriented Technicians.

GlasTechs is seeking to engage a Technician on a part-time (80 h/mo.) vendor contract.

Technician: Job Description

GlasTechs Technicians analyze and perform repairs and updates related to all clients’ Information Technology, including Computer systems, operating issues, and peripherals. They install, configure, and fix macOS and Windows OS, interact with users and guide them on queries and issues related to hardware and software. Our Professionals configure, install, and maintain GlasTechs’ clients’ computer systems, peripherals, and mobile devices.

Technicians partner with IT Help Desk and Network infrastructure teams, install, upgrade, and maintain equipment and its required infrastructure. They perform diagnostic tests to evaluate and isolate system problems and suggest suitable solutions. Technicians assess system configuration and software to use hardware resources effectively.

GlasTechs Technicians thwart cyber-attacks and eliminate viruses utilizing various tools. They must monitor, trace, and document problems in a bid to resolve them promptly. Technicians must be efficient and effective at identifying, analyzing, troubleshooting, and repairing a wide variety of technical issues. They also carry out data backups.

Technicians must be able to configure and troubleshoot IOS and Android operating systems, script with PowerShell, be conversant with MS Office and Outlook, and possess O365 and Active Directory knowledge. Technicians support the launch of new applications, services, and tools within GlasTechs clients’ organizations.

Our Technicians establish accounts and profiles of new users and handle their password issues. GlasTechs requires Technicians to log all client activities through a ticket tracking system, document incidents and their resolutions carefully and accurately, and follow a quality-control workflow.

GlasTechs Technicians also oversee systems usage to ensure compliance with client organizations’ policies and procedures.

Technicians should be prepared to travel to client locations within the Central Virginia area whenever necessary.

Position Requirements

• Minimum five years proven experience as a network technician or relevant position.
• Outstanding diagnostic, problem-solving, and analytical skills.
• Excellent Customer Service skills
• Good communication skills
• Good knowledge of LAN/WAN networks, TCP/IP protocols, and network technologies.
• Hands-on experience with standard software and hardware.
• Knowledge of computer operating systems, hardware, and software.
• Analytical thinking skills.
• Thoroughness and attention to detail.
• The ability to work well with others.
• To be flexible and open to change.
• The ability to think clearly using logic and reasoning.

Job Type: Part-time

Pay: $30.00 - $35.00 per hour

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Richmond, VA 23219