Freight Coordinator

Come join the fastest growing final-mile logistics business in the Rocky Mountain West! Western Peaks Logistics (WPL) is a respected leader in the logistics and transportation industry, known for reliably delivering packages across the country. Founded in 2016 through the merger of regional courier companies, WPL is committed to safety, reliability, and timely service, driven by a team with extensive experience and a solid reputation.

Pay: $20.00 to $22.00 DOE

Schedule: Monday - Friday 1000 to 1800

Position Summary

The Freight Coordinator plays a critical role in the success of our Idaho Falls operations by managing daily freight flow, coordinating drivers and customer deliveries, maintaining system accuracy, and ensuring clear, professional communication across all stakeholders. This role serves as the operational hub between customers, drivers, and leadership to ensure service reliability, accuracy, and efficiency.

What We Offer

• Health Insurance
• Dental & Vision Insurance
• Employee Referral Program
• PTO
• 401(k) Retirement Plan – With employer match

Key Responsibilities

Scheduling & Dispatch

• Build and maintain daily and weekly driver schedules.
• Assign routes and loads based on capacity, service commitments, and priorities.
• Adjust schedules in real time due to delays, call-offs, weather, or customer changes.
• Communicate schedules and changes clearly to drivers.

Customer Coordination

• Answer inbound calls and emails promptly and professionally.
• Coordinate and arrange customer deliveries.
• Resolve customer inquiries and troubleshoot delivery issues.
• Build and maintain strong customer relationships, especially during last-minute changes.

Portal & System Maintenance

• Maintain accuracy across TMS (Xcelerator), customer portals, and internal tracking systems.
• Enter, update, verify load data, delivery status, and exceptions.
• Upload and manage documentation and ensure system alignment with physical freight.

Manifest & Documentation

• Produce accurate daily manifests and route paperwork for Driver(s).
• Prepare and dispatch bills of lading, invoices, and delivery documents (print/email).
• Verify load details, quantities, and destinations.
• Resolve discrepancies with drivers, customers, or leadership.

Driver Monitoring & Support

• Monitor driver activity throughout the day for on-time performance and compliance.
• Track departures, arrivals, and exceptions.
• Address delays, service risks, and route issues proactively.
• Serve as the primary point of contact for drivers during operating hours.

Communication & Follow-Up

• Manage operational inboxes and respond to internal and external emails.
• Document service issues, escalations, and resolutions.
• Escalate service risks, complaints, or compliance concerns when necessary.

General Operations Support

• Resolve shipping delays, order conflicts, and exceptions.
• Process both routed and on-demand orders.
• Perform general office and operational support tasks as assigned.

Qualifications

• Strong interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Critical thinking and problem-solving ability.
• Comfortable working independently and collaboratively.

Preferred Experience

• High school diploma or equivalent.
• 1–2 years of customer service, dispatch, logistics, or transportation experience preferred.
• Experience with TMS, dispatch software, or customer portals is a plus.

This job description is not exhaustive and may evolve based on business needs. Responsibilities may be added, removed, or adjusted as necessary.

OUR CORE VALUES

When it comes to our core values, we aim for straight A’s.

ATTITUDE

Maintaining a positive attitude and can-do spirit

AVAILABILITY

Being ready to handle clients’ needs 24/7

APPEARANCE

Reflecting positively on our customers and the company through proper dress and grooming

ADAPTABILITY

Responding with flexibility in dynamic business situations

ACCOUNTABILITY

Taking responsibility for our actions that influence our customers and co-workers

ACT WITH INTEGRITY

Doing the right thing, all the time, regardless of the situation

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of customer service experience do you have?
• How many years of logistics experience do you have?

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person