French & English speaking - Customer Support Representative (Remote)

Location: Remote

Employment Type: Full-time | Remote

Working Hours: Rotational shifts across different time zones

Client/Product: Portkeys (www.portkeys.com)

Role Overview

We are seeking a French-speaking Customer Support Representative to support Portkeys as part of a global, multilingual customer support team. The role focuses on delivering high-quality customer service with clarity, consistency, and professionalism while working in a remote, time-zone-rotational environment.

Key Responsibilities

• Provide customer support in French and English via email, live chat, and phone.
• Handle customer inquiries, complaints, and product-related issues professionally and empathetically.
• Translate customer communications and support materials between French and English when required.
• Maintain accurate records of customer interactions and resolutions.
• Collaborate with internal teams to resolve complex cases and improve service quality.

Requirements

• Fluent French (C1 level or above) with strong spoken and written skills.
• Comfortable communicating professionally in English.
• Previous customer support or after-sales experience preferred.
• Strong logical thinking, reliability, and work stability.
• Ability to work independently in a fully remote setup.
• Background in engineering, intelligent manufacturing, or technical fields is an advantage.
• Training or coaching capability is a plus.
• Interest or basic knowledge in photography is preferred.

Additional Details

• Part of a multilingual team of five, with one representative per language.
• Compensation to be quoted separately per language, based on experience.

Why Join Us

• Fully remote work environment
• International team exposure
• Structured workflows and long-term collaboration potential

Equal Opportunity Statement

We value diversity and are committed to building an inclusive workplace. All qualified candidates are encouraged to apply.

Job Type: Full-time

Pay: E£500.00 - E£600.00 per month

Experience:

• Customer service: 1 year (Preferred)