Fresh Call Center Agents

Platinum Tech is a Business Process Outsourcing company located in Rawalpindi, established in 2022 with a vision in delivering exceptional customer service, driving sales, and maintaining customer satisfaction. Emphasise its role as a vital component of the organisation's overall success and its continuous efforts towards improvement and innovation.

Role Description

This is a full-time on-site role for a Fresh Call Center Agent. The Fresh Call Center Agent will be responsible for providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. They will interact with customers via phone, email, and live chat, communicating with them about products, services, and resolving queries. The Fresh Call Center Agent will escalate issues to the management, follow-up on customer inquiries, and maintain accurate customer records.

Qualifications

• Customer Service Representatives and Customer Support skills
• Strong focus on Customer Satisfaction and Customer Service
• Excellent communication and active listening skills
• Ability to multitask and work under pressure
• Positive attitude and problem solving skills
• Experience in a customer service role is preferred
• High school diploma or equivalent, with a focus in Business Administration or related field

Contact US:

Whatsapp : +92 346 5275453
Address : First Floor, Above Delice Bakers, F-Block, Satellite Town, Rawalpindi

NOTE: THIS ROLE IS BASED IN RAWALPINDI AND IT IS A NIGHT SHIFT JOB (06:00 PM TO 04:00 AM)

Job Types: Full-time, Fresher

Pay: From Rs30,000.00 per month

Work Location: In person