Front Counter Associate

Front Counter Associate Job Description

Summary

The Front Counter Associate is responsible for performing various duties including making smoothies and other small food items, providing customer service, ability to operate a POS system (register) and problem solve if something arises. Must be willing to work morning shifts primarily and evening shifts as needed. This is a Part Time Job. The Front Counter Associate also receives tips in addition to hourly pay.

Duties

Coordinates, and participates in preparation of all types of food served or prepared by individual unit; collection of monies from in-house or take-out customers and maintaining a clean environment.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Technical Skills – Possesses a working hands on knowledge of each position, system, policy and procedure in the unit, pursues training and development opportunities, strives to continuously build knowledge and skills in self and others, shares skills and expertise with others.

Quality – Follows all franchise and company guidelines for product preparation and quality, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.

Safety and Security – Observes all safety and security procedures, determines appropriate actions necessary beyond guidelines, reports potentially unsafe conditions, ensures that all equipment and materials are used properly.

Customer Service – Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance.

Initiative – Volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities, asks for and offers help when needed.

Planning/Organizing – Prioritizes and plans work activities, uses time efficiently; sets goals and objectives, organizes and schedules other people and their tasks, develops realistic action plans.

Interpersonal – Focuses on solving conflict; not blaming, maintains confidentiality, listens to others without interrupting, keeps emotions under control, remains open to others' ideas and tries new things.

Problem Solving – Identifies and resolves problems in a timely manner, develops alternative solutions, works well in group problem solving situations, uses reason even when dealing with emotional topics.

Attendance/Punctuality – Is consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meetings and appointments on time.

Dependability – Follows instructions, responds to upper management direction, commits to long hours of work when necessary to reach goals, completes tasks on time or notifies appropriate person with an alternate plan.

Oral Communication – Speaks clearly and persuasively in positive or negative situations, allows others to ask questions, demonstrates group presentation skills, prepares and presents unit meetings.

Written Communication – Writes clearly and informatively, edits work for spelling and grammar, presents numerical data effectively, able to read and interpret written information.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience

No experience necessary.

Abilities / Skills

To perform the job successfully, an individual should possess the following abilities/skills:

Language – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers.

Math – Ability to calculate figures and amounts such as discounts andpercentages.

Reasoning – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer – Knowledge of word processing software; spreadsheet software; inventory software; internet software; order processing systems and database software.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts. The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; outdoor weather conditions; extreme cold (non-weather); extreme heat (non-weather); risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Job Type: Part-time

Benefits:

• Flexible schedule
• Paid training

Work Location: In person