Front Desk / Administrative Assistant – Property Management Office Full-Time | In-Person | Baltimore

About the Role

We are a property management company seeking a reliable and organized Front Desk / Administrative Assistant to support our day-to-day office operations. This role is the heartbeat of our office — you'll be the first voice residents hear and the person keeping our paperwork, records, and processes running smoothly behind the scenes.

No property management experience required — we provide full training. We're looking for someone dependable, detail-oriented, and committed to doing good work. If that's you, we want to hear from you.

What You'll Be Doing

Resident Communication

• Answer resident calls and inquiries regarding leases, payments, policies, and general concerns
• Maintain professional, consistent communication to support resident satisfaction
• Manage resident portal activity and follow-up

Administrative & Records Management

• Maintain accurate resident records and documentation in our property management system (AppFolio — training provided)
• File and organize lease documents, correspondence, and operational paperwork
• Support reporting related to occupancy, leasing, and collections

Leasing & Onboarding Support

• Prepare lease agreements and coordinate execution and required signatures
• Assist with resident onboarding, including welcome materials and move-in coordination
• Confirm collection of security deposits, first month's rent, and required fees prior to move-in
• Review rental applications for completeness

Rent Collection & Delinquency Follow-Up

• Monitor rent payments and follow up on late or outstanding balances
• Issue late notices per company policy and legal requirements
• Assist with payment plan documentation and escalation preparation

Lease Renewals & Move-Outs

• Track lease expirations and coordinate renewal communications
• Manage notice-to-vacate paperwork and coordinate move-out procedures
• Assist with security deposit reconciliation and ensure all move-out records are complete

Compliance Support

• Ensure processes align with applicable housing laws and company policies
• Assist with eviction filings and related administrative documentation
• Escalate complex issues to management as needed

What We're Looking For

• Strong organizational skills and attention to detail
• Excellent verbal and written communication
• Professional, friendly, and solutions-oriented
• Reliable and consistent — this is an in-person role and we count on our team to show up
• Comfortable learning new software and managing multiple tasks

A plus (not required):

• Experience in real estate, leasing, or property management
• Familiarity with AppFolio property management software

Compensation & Benefits

• $20.00/hour
• 10 paid sick/vacation days per year
• Paid public holidays
• Medical insurance
• Dental insurance
• 401(k) with company matching

Schedule & Location

• Monday–Friday, 9:00 AM – 5:00 PM
• In-person only — this is not a remote position
• Must be able to commute to or relocate to Baltimore, MD 21202 before start date
• Background check required

Job Type: Full-Time In-Person

Job Type: Full-time

Pay: $41,600.00 - $45,760.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience:

• "Third-Party" Property Management: 2 years (Required)
• AppFolio: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Baltimore, MD 21202 (Required)

Ability to Relocate:

• Baltimore, MD 21202: Relocate before starting work (Required)

Work Location: In person