Front Desk Administrative Support Specialist

Front Desk Administrative Support Specialist –

Spanish-Speaking Highly Desired

Shine Counseling is a dynamic, growth-oriented, and community-centered group practice seeking a highly organized and detail-oriented Administrative Support Specialist to engage in front desk office reception. We are a team that cares deeply about both the people we serve and the people we work alongside, and this role is central to helping our practice run with both heart and excellence.

This role is a great fit for someone who enjoys bringing structure and calm behind the scenes while also showing up as warm, compassionate, and client-centered in every interaction. The ideal candidate can manage competing priorities, maintain accuracy under timelines, and create a welcoming, inclusive experience for clients, colleagues, and community partners. If you love a good checklist, feel proud when systems run smoothly, and enjoy being part of a supportive and mission-driven team, we would love to connect with you.

Key Responsibilities

Administrative Support

• Support billing specialist
• Verify insurance for new and existing clients
• Review intake documents
• Support executive team
• Support client intake and scheduling coordination
• Build new client profile in EHR
• Send faxes through HIPAA Compliant platform

Reception & Client Support

• Answer phones and respond to email inquiries
• Provide front desk reception and create a welcoming environment
• Communicate professionally with clients, therapists, and community partners
• Office supply tracking and ordering

Qualifications

• Spanish-speaking (highly desired)
• Extremely organized and detail-oriented
• Strong time-management and prioritization skills
• Compassionate, client-centered, and professional demeanor
• Strong communicator who is open to feedback
• Able to adapt and handle unexpected issues efficiently

Why Join Shine Counseling

• Amazing team and culture
• Health, vision, and dental benefits offered for employee and dependents
• 2 weeks PTO (hours accrued by paycheck) paid for the first year with potential increase to three weeks after the first year
• 6 paid federal holidays
• pay range $20-$22/hourly