Front Desk Agent

We are committed to transforming the sports landscape by introducing innovative concepts and providing international grade facilities, creating a welcoming destination for families to enjoy fitness and fun, fostering local talent, and building a platform for healthy competition.

About the Job

We're looking for a friendly, service oriented team member to be the first point of contact for our members. You'll welcome visitors warmly, ensure they feel valued and comfortable from the moment they arrive, provide prompt and courteous assistance, address inquiries and concerns, and deliver an exceptional member service experience throughout their visit.

Job Accountabilities

• Welcome members warmly, answer their questions, and provide information about the facility's services, classes, and amenities.
• Process new member registrations, update existing member information, and handle membership fee payments.
• Book courts, fields, or equipment for members, and schedule appointments for personal trainers, fitness assessments, or other services.
• Accurately process transactions for memberships, merchandise, and facility rentals using the point of sale (POS) system.
• Ensure the front desk area is tidy and organized, and monitor the lobby and common areas for cleanliness, reporting any issues.
• Respond to phone calls from members and potential customers and professionally handle and resolve any complaints or problems that may arise.
• Communication (Arabic and English)
• Customer focus
• Problem solving
• Presentable
• Accountability
• Team player

Experience

• 1 year of proven Hospitality / Front desk Experience.
• Previous experience in the sports, fitness, hospitality, or leisure industry preferred Guest Management.

Seniority Level

Entry level

Employment Type

Full time

Job Function

Customer Service

Industries

Hospitality and Wellness and Fitness Services