Front Desk Agent

Embark on a Hospitality Journey at Capri Laguna: Front Desk Agent Opportunity Awaits

Perks

Competitive Hourly Rate; 401k Program with Matching Contributions; Incentives Opportunities; Paid Vacation and Sick Days; Health, Dental, and Vision Insurance

Join Our Exceptional Team

At Capri Laguna on the Beach, we invite you to embark on a rewarding journey where your dedication and passion for hospitality will shine. Nestled in the stunning Laguna Beach, you’ll be part of a vibrant team that creates unforgettable experiences for our guests.

About the Role

As a Front Desk Agent, you are the face of our esteemed establishment. You’ll warmly welcome guests with a genuine smile, ensuring their stay is nothing short of remarkable. Your role is pivotal in crafting unique memories and building lasting relationships with our valued guests.

Why This Opportunity Sizzles

• Create Lasting Impressions: Be at the forefront of guest interaction, making their experience truly memorable.
• Professional Growth: Engage in a dynamic environment where you can develop and hone your skills.
• Team Collaboration: Work alongside passionate professionals committed to excellence in hospitality.

Your Essential Duties:

• Deliver exceptional customer service and telephone etiquette, aiming to exceed department and property goals.
• Handle guest check-ins and check-outs with precision, including folios, invoicing, and billing.
• Innovate and solve guest-related challenges, always striving to surpass expectations.
• Collaborate seamlessly with department leaders and associates to personalize the guest experience.
• Maintain comprehensive knowledge of our services and local surroundings to assist guests effectively.
• Assist the General Manager in executing key projects and initiatives to support overall property performance and operational efficiency.
• Support marketing initiatives by promoting the property across various platforms.
• Handle sales and reservations over the telephone and in-person.

Your Qualifications:

• Bachelor’s degree.
• Minimum of two years’ experience in hotel front desk.
• Familiarity with Opera PMS.
• Proficiency in English communication.
• Strong sales background.

Physical Requirements:

This role involves standing and walking for much of the day, with the ability to lift up to 15 lbs. Regular tasks include bending, stooping, squatting, and stretching.