Front Desk Agent

Overview

We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.

Duties

• Greet guests and efficiently process check-in and check-out
• Answer phone calls and direct inquiries to the appropriate department
• Assist guests with requests and provide information about hotel services and amenities
• Handle reservations and cancellations accurately
• Maintain a tidy and organized front desk area
• Collaborate with other hotel staff to ensure guest satisfaction
• Sales our casa coco boutique and coffee shop

Requirements

• Experience in hospitality, front desk, or guest services preferred
• Proficiency in using phone systems and basic computer skills
• Excellent customer service and communication skills
• Ability to speak multiple languages is a plus
• Strong attention to detail and problem-solving abilities
• Knowledge of hotel management systems is advantageous

Job Types: Full-time, Part-time

Pay: From $10.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Work Location: In person