Front Desk Agent

Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.

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Performance Expectations

• Assist guests with check in and check out processes through proper handling of guest accounts.
• Handle all guest requests and or issues while satisfying their needs within acceptable guidelines.
• Inform guests of hotel services, features, and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Work with other departments and facilitate professional communication.
• Report any items in need of repair.
• Follow all safety procedures while working.
  
  

Behavioral Expectations

Be effective and innovative in handling and solving problems in the workplace.

Remain positive and helpful while working in a fast-paced environment.

Committed to the success and growth of the company.

Act honorably, even when no one is watching.

Eagerness to grow and/or develop within the company.

Passionately provide personalized guest service.