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Front Desk Agent

Job Title : Front Desk Agent

Location : Los Angeles 90007

Duration : 3+ month contract temp to hire for the right fit

Education : High school Diploma

Shift Details : 37.5-40 hr

Job Description:

  • Check guests in and out efficiently
  • Minimum of 2yrs experience in 4/5 star hotel.
  • Provide excellent customer service and guest experience
  • Handle phone calls (PBX/phone operator duties)
  • Answer guest inquiries (billing/folio, room rates, hotel services)
  • Address and resolve guest concerns or complaints
  • Assist with luggage when needed
  • Promote upgrades and upsell hotel services
  • Coordinate with housekeeping and maintenance teams
  • Support team members and ensure smooth front desk operations

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