Front Desk Agent

Position Summary

We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Keep front desk cleaned and organized
• Handle all transactions of our lobby marketplace
• Keep lobby marketplace stocked and updated

Skills

• Work experience in a customer service field; hotel background is plus
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Bilingual proficiency in Spanish is highly desired
• Conflict management capabilities

Schedule

• Morning Shift: 7am-3pm
• Afternoon Shift: 3pm-11pm
• Night Audit: 11pm-7am

Job Types: Full-time, Part-time

Pay: $16.90 - $18.00 per hour

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Lake Forest, CA 92630 (Required)

Ability to Relocate:

• Lake Forest, CA 92630: Relocate before starting work (Required)

Work Location: In person