Front Desk Agent

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional customer service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and seamless check-in and check-out processes. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Duties

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out process efficiently while ensuring guest satisfaction.
• Handle reservations, cancellations, and modifications through phone systems and online platforms.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Address guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain accurate records of guest information and transactions in the hotel management system.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
• Uphold high standards of cleanliness and organization at the front desk area.

Skills

• Proven experience in a front desk or customer service role, preferably within the hotel industry.
• Strong phone etiquette with excellent verbal communication skills.
• Knowledge of hospitality management principles is a plus.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Exceptional guest relations skills with an ability to handle challenging situations calmly.
• Familiarity with hotel management software and phone systems is advantageous.
• Strong organizational skills with attention to detail in managing reservations and guest requests.
• Ability to work flexible hours, including weekends and holidays as needed.

Join our team as a Front Desk Agent where you will play a vital role in creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $13.00 - $14.50 per hour

Benefits:

• Employee discount

Application Question(s):

• Fosse system

Experience:

• Guest relations: 1 year (Required)
• Front desk: 1 year (Required)
• Hospitality: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person