Front Desk Agent

Job description

Hotel Indigo Napa is looking for a Front Desk agent cum Bartender. This position will be a hybrid position wherein you would also be working as a bartender. Its mainly Wine and Beer service.

JOB OVERVIEW

Represent the hotel to the guest throughout all stages of his stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guest, assigning rooms, accommodating special requests, ensuring guests have a pleasant stay and a smooth checkout as per the standards set by the hotel. This position would also require you to be able to work as a bartender serving Wine and Beer to guests. Must be available to work evening/night shifts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains an inventory of vacancies, reservations and room assignments
• Possesses working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Know the cancellation policy.
• Knows the room locations, types of rooms available and room rates
• Greets, registers , and assigns rooms to guests in accordance with established front office procedures
• Issues room key and escort instructions to guests as appropriate
• Answers inquiries pertaining to hotel services; registration of guests and shopping, dining entertainment, and travel directions.
• Understands and complies with Company established front office operating procedures, including Signature training, Accounting Manual Policies and Procedures, Cash Handling Procedures and credit Card Policy and Procedures.
• Understands the government laws and regulations that affect front office operations, ensuring that front office duties are performed in compliance with all applicable laws, ordinances, regulations and requirements of any federal, state or municipal authority.
• Keeps updated and accurate records of room availability and guests accounts.
• Posts charges to guest folios in an accurate and timely manner, such as room, food, liquor, pay per view movie or telephone charges.
• Coordinates with housekeeping for room status updates, late check outs, checkouts, early check ins, special requests and part- day (day use) rooms.
• Coordinate guest room maintenance with the engineering and maintenance division
• Uses persuasive selling techniques to sell rooms and promote services of the hotel
• Knows daily activities and meetings taking place in the hotel
• Reports and unusual occurrences or requests to the manager or assistant manager
• Manages and resolves all guest complaints in a professional and courteous manner
• Maintains log of guest issues
• Processes guest check outs and handles monetary transactions
• Computes bill, collects payment, and makes change for guests.
• Operates Property Management System and its interfaces.
• Prepares guest amenity kits and key cards
• Assists guests with information about the city, sightseeing and local events
• Make restaurant, transportation or entertainment reservations for guests.
• May deposit guest valuables in hotel safe or safe deposit box
• Maintains customer privacy.
• May assist in cleaning of all public space areas and guest rooms as needed.
• Assist with Service in the Restaurant and Bar
• Maintains a high level of professional appearance and demeanor
• Performs other duties that are assigned

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person